Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
NI
Hybrid Personal Lines Customer Service Representative
Posted last week
About the role
- Maintain solid customer relationships by handling personal lines insurance coverage inquiries and concerns
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims
- Conduct specific service and marketing activities
- Work with prospects to pre-qualify and understand their needs
- Gather necessary data, research policy options, present options, finalize and bind new coverage,
- Cancel old policies, and negotiate with carriers when necessary.
- Set appointments and/or client calls to review existing policies
- Confer with customers to provide detailed information about products and services
- Quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation
- Actively solicit increases in coverage or rounding out accounts
Requirements
- Hold the insurance license required by the Texas personal lines or general lines license.
- Bilingual highly preferred
- Demonstrate strong customer focus and an excellent phone manner
- Display strong written and verbal communication skills
- Possess excellent math and reading skills
- Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
- Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
- Technology and Computer proficiency including agency management systems.
Benefits
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
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