Experienced Project Manager overseeing AI - driven projects across multiple countries with cross - functional delivery. Ensuring timely and quality rollout in collaboration with diverse teams.
About the role
- Project Analyst responsible for investigating and resolving incidents across card product lines at U.S. Bank. Collaborating with business units and analyzing data to ensure efficient resolutions.
Responsibilities
- Investigate, report findings, and partner with business lines to find resolution to incidents across card product lines.
- Collaborate across business units, including Marketing, Risk and Fraud, to resolve incidents.
- Devise resolution plan for each incident.
- Mining, Extracting and analyzing data to arrive at specific and crucial information for the organization
- Working with large and complex data sets
- Participate in meetings to determine resolutions and prevent future incident
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically five to eight years of related experience
- Professional data analysis work experience.
- Proficient in SQL and able to create moderate to complex queries.
- Advanced knowledge of Office tools, particularly Excel.
- Credit card (or similar) industry experience.
- Strong organizational and analytical skills
- Candidates should be inquisitive with strong troubleshooting, triaging, and problem management skills.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Job title
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