Project Analyst responsible for investigating and resolving incidents across card product lines at U.S. Bank. Collaborating with business units and analyzing data to ensure efficient resolutions.
Responsibilities
Investigate, report findings, and partner with business lines to find resolution to incidents across card product lines.
Collaborate across business units, including Marketing, Risk and Fraud, to resolve incidents.
Devise resolution plan for each incident.
Mining, Extracting and analyzing data to arrive at specific and crucial information for the organization
Working with large and complex data sets
Participate in meetings to determine resolutions and prevent future incident
Requirements
Bachelor’s degree, or equivalent work experience
Typically five to eight years of related experience
Professional data analysis work experience.
Proficient in SQL and able to create moderate to complex queries.
Advanced knowledge of Office tools, particularly Excel.
Credit card (or similar) industry experience.
Strong organizational and analytical skills
Candidates should be inquisitive with strong troubleshooting, triaging, and problem management skills.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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