Senior Complex Claims Specialist managing high - severity Professional Lines claims from inception to resolution. Collaborating with legal and underwriting teams while providing mentorship to the claims team.
About the role
- Set up service providers (suppliers) and customers for payments.
- Monitor the service provider email inbox and ensure the accurate and efficient processing of invoices within defined service levels.
- Perform regular processing of customer Home Care Package administration in internal and external systems.
- Review and approve high volumes of invoices and customer reimbursements in line with processes and procedures.
- Respond accurately within defined services level to enquiries from service providers and customers related to payments, billing and statements in a timely manner.
- Management of customer and service provider account documentation, including updating customer profiles with summaries of any enquiries and discussions.
- Perform data integrity checks between external systems and internal systems to ensure customer records are accurate and up to date.
- Timely completion of tasks to ensure customers are on boarded and exited from HomeMade in line with processes and procedures.
- Collaborate with customer facing teams to address customers and service provider concerns, escalate complex issues as needed, and ensure prompt resolution.
- Perform regular electronic upload of customer documentation to various systems.
- Provide flexible operations support as required, including responding to customer emails and calls.
Requirements
- Demonstrated experience in accounts administration, finance operations, or a similar role involving high-volume processing and data accuracy.
- Understanding of payment and invoicing processes, including reconciliation, approvals, and record management.
- Proven attention to detail with the ability to maintain accuracy while managing competing priorities and high transaction volumes.
- Sound knowledge of data integrity principles and experience performing data checks across multiple systems.
- Proficiency in using financial and administrative systems, with strong general digital literacy (e.g., CRM, accounting, or ERP platforms).
- Strong problem-solving and analytical skills with the ability to identify and resolve discrepancies efficiently.
- Excellent written and verbal communication skills, with the ability to respond to customer and service provider enquiries clearly and professionally.
- Strong organisational and time management skills, ensuring tasks are completed within defined service levels and process timelines.
- Proven ability to collaborate effectively across teams to support issue resolution and continuous process improvement.
- Knowledge of or experience within the aged care, home care, or community services sector (desirable).
Benefits
- Power your career ⚡️
- Learn from industry experts, experienced leaders, and on-the-job opportunities.
- Access parental leave 👶
- Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
- Work with flexibility 🏠
- We’re a hybrid workplace, balancing time in the office with remote work.
- Flexi Leave Days 🌴
- Get one extra paid leave day per quarter for what makes you happy.
- Take a floating public holiday 🫶🏾
- Acknowledge a significant day your way with family and friends.
- Be rewarded 🏆
- Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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