Hybrid Payments and Claims Specialist – 12 Month Max Term Contract

at Mable

• Job title: Payments and Claims Specialist – 12 Month Max Term Contract
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ERP
• Location requirements: Hybrid, Sydney, Australia

Responsibilities

• Set up service providers (suppliers) and customers for payments.
• Monitor the service provider email inbox and ensure the accurate and efficient processing of invoices within defined service levels.
• Perform regular processing of customer Home Care Package administration in internal and external systems.
• Review and approve high volumes of invoices and customer reimbursements in line with processes and procedures.
• Respond accurately within defined services level to enquiries from service providers and customers related to payments, billing and statements in a timely manner.
• Management of customer and service provider account documentation, including updating customer profiles with summaries of any enquiries and discussions.
• Perform data integrity checks between external systems and internal systems to ensure customer records are accurate and up to date.
• Timely completion of tasks to ensure customers are on boarded and exited from HomeMade in line with processes and procedures.
• Collaborate with customer facing teams to address customers and service provider concerns, escalate complex issues as needed, and ensure prompt resolution.
• Perform regular electronic upload of customer documentation to various systems.
• Provide flexible operations support as required, including responding to customer emails and calls.

Requirements

• Demonstrated experience in accounts administration, finance operations, or a similar role involving high-volume processing and data accuracy.
• Understanding of payment and invoicing processes, including reconciliation, approvals, and record management.
• Proven attention to detail with the ability to maintain accuracy while managing competing priorities and high transaction volumes.
• Sound knowledge of data integrity principles and experience performing data checks across multiple systems.
• Proficiency in using financial and administrative systems, with strong general digital literacy (e.g., CRM, accounting, or ERP platforms).
• Strong problem-solving and analytical skills with the ability to identify and resolve discrepancies efficiently.
• Excellent written and verbal communication skills, with the ability to respond to customer and service provider enquiries clearly and professionally.
• Strong organisational and time management skills, ensuring tasks are completed within defined service levels and process timelines.
• Proven ability to collaborate effectively across teams to support issue resolution and continuous process improvement.
• Knowledge of or experience within the aged care, home care, or community services sector (desirable).

Benefits

• Power your career ⚡️
• Learn from industry experts, experienced leaders, and on-the-job opportunities.
• Access parental leave 👶
• Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
• Work with flexibility 🏠
• We’re a hybrid workplace, balancing time in the office with remote work.
• Flexi Leave Days 🌴
• Get one extra paid leave day per quarter for what makes you happy.
• Take a floating public holiday 🫶🏾
• Acknowledge a significant day your way with family and friends.
• Be rewarded 🏆
• Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.