Telecommunications Administrator at SONDA handling network operations and project demands. Collaborating in an innovative environment with professional development opportunities.
About the role
- Manage Tier 2 timekeeping inquiries and resolve complex payroll issues.
- Prepare and submit timekeeping files for payroll processing.
- Serve as functional owner of time and attendance (T&A) systems, including reporting and system testing where applicable.
- Support payroll inputs including pay corrections, one-time payments, awards, and reimbursements.
- Ensure collective agreement pay changes (e.g., wage adjustments, COLA updates) are accurately executed.
- Manage payroll input for on-cycle and off-cycle runs ensuring compliance and accuracy
- Educate employees and leaders on proper pay and timekeeping practices and the use of self-service tools.
- Act as gatekeeper for off-cycle, special, and one-time pay requests, ensuring adherence to policies and standards.
- Reinforce payroll policies and support escalation exceptions, as necessary.
- Provide onsite support (where required) through scheduled office hours and walk-in requests, while guiding employees through appropriate self-service channels.
- Deliver real-time feedback to People Operations and HR teams on gaps in content, policy, or processes.
- Partner on pay and time-related projects including self-service enablement and adoption, T&A updates, site-driven pay impacts, and pay-impact testing.
- Drive process standardization and self-service adoption & enablement and reinforce People Leader and Employee-defined accountabilities.
- Apply Lean principles to streamline workflows and improve operational efficiency.
- Local employees support the wing-to-wing onboarding, off boarding, lifecycle and benefits in the site ensuring the document storage of the employee & company files.
Requirements
- Bachelor’s degree in human resources, Business Administration, Accounting, or related field
- Minimum 2 years of experience in payroll, timekeeping, HR operations, or employee lifecycle administration.
- Strong knowledge of payroll processes, pay compliance requirements, and timekeeping systems.
- Demonstrated achievement in payroll and timekeeping administration, ideally in a large operations/service-oriented environment.
- Excellent communication and customer service skills with the ability to handle sensitive information with discretion.
- Strong analytical, organizational, and problem-solving skills with the ability to interpret and analyze complex data.
- Proficiency with payroll/HRIS systems and reporting tools; Workday and case management experience preferred.
- Familiarity with Lean or process optimization principles strongly preferred.
Benefits
- Relocation Assistance Provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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