Supervisor for Supply Chain Operations overseeing efficient warehouse operations. Leading and training teams for optimal performance in logistics with a focus on quality service.
About the role
- Patient Support Operations Manager overseeing clinic operations, ensuring patient care and regulatory compliance at Montu, a cannabis-based medicines company.
Responsibilities
- Supervising, mentoring, and supporting the Patient Support Coordinator team to ensure the smooth day-to-day running of clinic operations
- Overseeing recruitment, onboarding, and training of new staff while conducting regular team meetings and performance reviews
- Overseeing the delivery of a responsive, respectful, and efficient patient support service, ensuring all interactions meet internal quality standards and regulatory expectations
- Ensuring timely handling of appointment bookings, follow-ups, prescription queries, clinical escalations, and complaints
- Conducting regular quality audits (e.g. call monitoring, patient feedback reviews) to identify training needs and service improvements
- Monitoring and addressing significant events, incidents, and patient complaints in collaboration with the Head of Governance
- Ensuring patient queries are resolved promptly and effectively, while working with the wider team to collect feedback and identify opportunities for improvement
- Supporting clinicians with operational and administrative tasks to maintain high standards of patient care
- Ensuring adherence to company policies, SOPs, and regulatory requirements, while proactively liaising with the tech support and product teams to address any technical issues
- Working closely with the leadership team to identify and implement innovative service improvement initiatives, measuring their impact on clinic performance
- Attending work-related meetings as required and maintaining all mandatory training and familiarity with company policies and SOPs
Requirements
- Demonstrable experience in healthcare management or a similar leadership role
- Experience in a highly regulated industry and following policies and SOPs
- Proven ability to lead and develop teams
- High level of IT proficiency, including familiarity with electronic health records
- Excellent attention to detail and organisational skills
- Strong communication skills and ability to work under pressure
Benefits
- Competitive salary
- 25 days holiday (rising to 27 days after one year & 30 after 2 years service) + bank holidays
- 5% matched pension
- Cycle-to-work scheme
- Opportunities for development and growth
- A dynamic and supportive work environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Operations Supervisor overseeing daily warehouse operations at GXO, a leading supply chain solutions provider. Managing team performance and ensuring exceptional service delivery.
Supervisor managing supply chain operations at GXO with responsibilities in warehouse efficiency. Fostering team performance through training and quality assurance for optimal customer service.
Senior Project Operations Manager at GXO responsible for efficient project execution and team leadership. Ensure adherence to project timelines and delivery standards while fostering a positive work environment.
Operations Supervisor overseeing warehouse operations and team performance at GXO Logistics. Ensuring efficient processes and high - quality service in the supply chain.
Manager, Supply Chain Operations overseeing logistics and performance while leading a team at GXO. Fostering an efficient operation to ensure quality service and workforce engagement.
Supervisor in Supply Chain Operations at GXO Logistics ensuring efficient daily warehouse operations and team training. Supporting quality policy adherence to enhance customer service and operations.
Warehouse Operations Supervisor managing daily operations and supervising warehouse team. Ensuring quality service and continuous improvement in a logistics environment.
Operations Manager at GXO overseeing logistics operations for Primark site. Ensuring customer satisfaction and operational excellence while leading a high - performing team in a fast - paced environment.
Senior Supervisor of SC Operations focusing on employee engagement and training in logistics company. Ensuring high employee morale and effective communication.