Hybrid Operations Team Leader – Motor Finance

Posted last month

Apply now

About the role

  • Manage, organise and coordinate the day-to-day work of the Auto Ops team to deliver the highest standards of service for customers and partners in relation to Auto products
  • Real time management of department resources to ensure internal compliance and quality KPIs are met, including close monitoring of queue levels and timely reporting of risks and issues to Senior Management
  • Respond to service level variations and match staff to demand while supporting forecasting requirements
  • Ensure customer and stakeholder enquiries are dealt with in accordance with business performance and service standards
  • Set the tone and culture of the team to foster a supportive, high-performance environment aligned with company values
  • Monitor and drive individual and team performance using structured 1:1s, feedback cycles, coaching and clear performance goal setting
  • Proactively report any potential or actual operational risks to the Head of Department
  • Utilise data to make informed decisions and drive continuous improvement of the department
  • Maintain appropriate department knowledge to support escalations and deliver training and onboarding
  • Support broader operational goals through owned initiatives and highlight areas for improvement through change forums

Requirements

  • Operational experience in a customer focussed environment with team leadership experience
  • Working knowledge of the FCA and its guidance to regulated firms
  • Outstanding attention to detail and strong ethic of personal responsibility
  • Excellent problem-solving and creative thinking abilities
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Word and Excel
  • Strong sense of urgency to deliver results
  • Strong awareness of risk, controls and escalation
  • Strong prioritisation skills to manage high process volume alongside projects
  • Ideally proficient with Salesforce and experienced creating reports and dashboards for team oversight and queue management
  • Preferably experienced in a growing/scaling organisation with a track record of developing teams in ability and size
  • Strong ability to manage internal and external stakeholder relationships
  • Experienced in conducting thorough and robust interviews for new hires
  • Ability to work to strict regulatory deadlines
  • Availability for Monday to Friday, 9:00-17:30, and one in four Saturdays (day off in lieu)

Benefits

  • Hybrid role: 1-2 days a week in London office
  • Option to work from abroad for up to 120 days a year (subject to having the right to work in the country of choice)
  • Flexible ways of working and emphasis on work-life balance
  • One in four Saturdays working with a day off in lieu
  • Support to have everything you need to thrive in work and home life from day one
  • Inclusive, diverse workplace with DE&I forum and reasonable adjustments in hiring process

Job title

Operations Team Leader – Motor Finance

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job