Operations Supervisor overseeing operations workflow and coaching a team at PNC. Responsible for performance management and collaboration with multiple teams to achieve business results.
Responsibilities
Oversees operations workflow and assists team with executing transactions/processes.
Manages direct reports on the operations team.
Assists team members with escalated issues.
May interact with external customers and third parties in completing transactions or resolving escalated issues.
Provides coaching and development to team members.
Leads improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements.
Requirements
3+ years of related experience
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Benefits
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service
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