BS
BRB SegurosHead of Customer Experience & Operations
Leads customer experience and operations at BRB Seguros, a leading Brazilian insurance company. Fostering collaboration and improving client lifecycle management across teams.
About the role
- Oversees operations workflow and assists team with executing transactions/processes.
- Manages direct reports on the operations team.
- Assists team members with escalated issues.
- May interact with external customers and third parties in completing transactions or resolving escalated issues.
- Provides coaching and development to team members.
- Leads improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements.
Requirements
- 3+ years of related experience
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 8 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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