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About the role
- Operations Manager driving operational excellence across key processes at a growing B2B fintech. Overseeing payments, collections, and financial processes while implementing automation strategies.
Responsibilities
- Oversee and optimize core operational processes across multiple verticals, including payments, collections, and related support functions.
- Develop, document, and refine operational policies, procedures, and workflows to improve accuracy, scalability, and efficiency.
- Identify and implement automation opportunities, including AI-powered solutions that enhance process efficiency, forecasting, and decision support.
- Monitor operational performance through data-driven KPIs and SLAs, ensuring consistency and accountability across teams and partners.
- Lead and deliver non-technical projects focused on operational or commercial improvements.
- Collaborate cross-functionally with finance, product, engineering, and customer support to ensure seamless execution and continuous process improvement.
- Support servicing agents with complex queries and automation challenges, helping remove blockers and enabling higher efficiency across teams.
- Maintain compliance with relevant laws, regulations, and internal risk policies.
- Act as a key contributor to the wider operations strategy, helping shape how Two delivers a best-in-class experience to customers and partners.
Requirements
- Passion for building best-in-class operations with a proven track record of driving measurable improvements at scale.
- Strong analytical skills and attention to detail—you can spot issues and dive deep to solve problems.
- Proactive and autonomous—able to quickly understand complex workflows and take ownership of processes, identifying what needs to be done and driving improvements independently.
- Comfortable leveraging AI tools, large language models (LLMs), automation platforms, and data tools to streamline workflows and enhance decision-making.
- Strong communication and collaboration skills to work effectively across teams and with external partners.
- Experience in start-ups, payments, or business lending is a plus, but not required.
Benefits
- 💪 Annual wellbeing allowance – spend it on anything that supports your mental or physical health
- 📚 Learning & development budget – annual allowance to invest in training, courses, or resources
- 📱 Phone support – contribution towards a new phone every 24 months, starting after 6 months with us
- 🚀 Impactful work – shape the future of B2B payments on a cutting-edge fintech platform
- 🌍 Flexible working – a mix of remote and in-office working, depending on your location
- 🌴 25 days of paid holiday – plus public holidays, wherever you’re based
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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