Hybrid Operations Manager

at Two

• Job title: Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Oslo, Norway

About the role

• Operations Manager driving operational excellence across key processes at a growing B2B fintech. Overseeing payments, collections, and financial processes while implementing automation strategies.

Responsibilities

• Oversee and optimize core operational processes across multiple verticals, including payments, collections, and related support functions.
• Develop, document, and refine operational policies, procedures, and workflows to improve accuracy, scalability, and efficiency.
• Identify and implement automation opportunities, including AI-powered solutions that enhance process efficiency, forecasting, and decision support.
• Monitor operational performance through data-driven KPIs and SLAs, ensuring consistency and accountability across teams and partners.
• Lead and deliver non-technical projects focused on operational or commercial improvements.
• Collaborate cross-functionally with finance, product, engineering, and customer support to ensure seamless execution and continuous process improvement.
• Support servicing agents with complex queries and automation challenges, helping remove blockers and enabling higher efficiency across teams.
• Maintain compliance with relevant laws, regulations, and internal risk policies.
• Act as a key contributor to the wider operations strategy, helping shape how Two delivers a best-in-class experience to customers and partners.

Requirements

• Passion for building best-in-class operations with a proven track record of driving measurable improvements at scale.
• Strong analytical skills and attention to detail—you can spot issues and dive deep to solve problems.
• Proactive and autonomous—able to quickly understand complex workflows and take ownership of processes, identifying what needs to be done and driving improvements independently.
• Comfortable leveraging AI tools, large language models (LLMs), automation platforms, and data tools to streamline workflows and enhance decision-making.
• Strong communication and collaboration skills to work effectively across teams and with external partners.
• Experience in start-ups, payments, or business lending is a plus, but not required.

Benefits

• 💪 Annual wellbeing allowance – spend it on anything that supports your mental or physical health
• 📚 Learning & development budget – annual allowance to invest in training, courses, or resources
• 📱 Phone support – contribution towards a new phone every 24 months, starting after 6 months with us
• 🚀 Impactful work – shape the future of B2B payments on a cutting-edge fintech platform
• 🌍 Flexible working – a mix of remote and in-office working, depending on your location
• 🌴 25 days of paid holiday – plus public holidays, wherever you’re based