Hybrid Operations Manager

Posted last month

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About the role

  • Oversee a team of Supervisors and front-line staff ensuring smooth operations, fast turnaround times, and top-tier quality
  • Identify and drive process improvements to increase efficiency and client satisfaction
  • Support and coach managers in hiring, performance development, and team engagement
  • Handle high-stakes client and internal escalations with confidence and clarity
  • Monitor KPIs, analyze results, and drive continuous improvement
  • Hold regular 1:1s, skip-levels, and team check-ins to maintain communication and alignment
  • Contribute to strategic planning and organizational growth
  • Mentor high-potential employees and help shape future leadership
  • Ensure compliance with policies, procedures, and client requirements
  • Act as backup for the Director to keep operations running

Requirements

  • Minimum 4–6 years leading teams in a deadline driven environment
  • Proven track record in operations and people leadership
  • Ability to make tough decisions and manage multiple priorities
  • Comfortable on tough client-facing calls and skilled at turning challenges into solutions
  • Strategic thinking aligning daily execution with big-picture goals
  • Strong communication skills for coaching teams and client interaction
  • High School diploma or equivalent required; Bachelor’s degree preferred (or equivalent experience)

Benefits

  • Medical
  • Dental
  • Vision
  • Paid Life/AD&D Insurance
  • Voluntary Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Accounts
  • 401K
  • Generous Paid Time Off Program
  • 10 Paid Holidays
  • Education Assistance Program
  • Business Casual Attire
  • Generous Referral Program
  • Employee Discounts and Rewards
  • And much more!

Job title

Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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