Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities.
Supports execution of payments, transactions, service requests, administrative activities and fulfillment of stakeholders’ inquiries/requests within relevant service level agreements.
Collaborates with stakeholders to promote efficient and effective processes and workflows.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports execution of strategic initiatives in collaboration with internal and external stakeholders.
Communicates with internal business partners and external customers to respond to inquiries.
Gathers and formats data into regular and ad-hoc reports and dashboards.
Supports change management of varying scope and type.
Requirements
Typically between 3 - 5 years of relevant experience
Post-secondary degree in related field of study or equivalent combination of education and experience
Knowledge and experience using relevant systems and technology – In-depth
Knowledge and understanding of business unit’s key products and services, processes and controls – In-depth
Knowledge of risk and regulatory requirements of the business – In-depth
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