About the role

  • Track and report on Operations KPIs; monitor performance and identify improvement areas.
  • Gather, analyze and interpret data from various sources to identify trends and insights.
  • Identify inefficiencies and recommend process improvements to streamline workflows and increase productivity.
  • Provide technical advice, training and operations perspective in process/system design and controls.
  • Review and approve policies of higher risk profiles and document business processes in SOPs.
  • Collaborate with cross-functional/internal/external teams on projects and provide operational support.
  • Develop and present reports, dashboards and visualizations to communicate findings to stakeholders.
  • Utilize software, databases and tools to manage and analyze operational data efficiently.
  • Ensure processes adhere to company policies and regulatory requirements; maintain quality and accuracy.

Requirements

  • Bachelor’s degree in business administration, Operations Management, Data Analytics, Insurance, or a related field.
  • Professional certifications in Lean Six Sigma, Business Analysis, or Data Analytics are a plus.
  • 3–5 years of experience in operations analysis, preferably within the insurance industry.
  • Proven experience in process improvement, data analysis, and performance monitoring.
  • Familiarity with insurance products and operational workflows across multiple lines of business.
  • Proficiency in data analysis tools such as Excel (advanced), SQL, Power BI, Tableau, or similar.
  • Experience with process mapping tools (e.g., Visio, Lucidchart).
  • Strong understanding of operations systems and databases used in insurance operations.
  • Knowledge of automation tools or RPA is advantageous.
  • Strong analytical and problem-solving skills; ability to interpret complex data sets.
  • Solid understanding of business rules and regulatory requirements in insurance operations.
  • Excellent written and verbal communication skills and strong interpersonal skills.
  • Familiarity with compliance standards and quality control practices in insurance operations.
  • Self-starter, ability to manage multiple priorities and work under pressure.

Job title

Operations Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

HybridSingapore

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job