OM
OmneaSolution Architect
Solution Architect responsible for delivering SaaS solutions and managing client relationships for Omnea. Focused on strategic and operational tasks to ensure customer success and product implementation.
About the role
- Support the Onboarding team in the technical implementation and configuration of Equinox systems
- Create, configure, and maintain trial and production environments based on project scope and client requirements
- Manage and track extension request and changes to trial environments
- Collaborate with the Senior Onboarding Technician to ensure timely completion of technical milestones
- Conduct thorough quality checks on configurations to ensure accuracy and consistency
- Maintain and update internal documentation and configuration reference materials
- Identify and recommend improvements to onboarding tools, templates, and workflows
- Provide timely responses to technical setup inquiries from internal stakeholders
- Work on special projects and other duties as assigned by management
Requirements
- Associate’s degree in Information Technology, Computer Science, Business Administration, or a related field required; Bachelor’s degree preferred
- 1 – 2 years of experience in a technical support, onboarding, or systems configuration role (SaaS environment preferred)
- Strong technical aptitude and the ability to learn complex systems and configuration logic
- Familiarity with administrative-level software configuration a plus
- Experience with Microsoft Office, particularly Excel, required
- Excellent attention to detail and a strong focus on accuracy
- Well-organized and able to manage time effectively to meet project deadlines
- Problem-solving mindset with the ability to work through technical or procedural challenges
- Strong written and verbal communication skills
- Able to follow standard operation procedures (SOPs) while identifying areas for improvement
- A team-oriented mindset and a willingness to collaborate
- Fluency in both English and Spanish required; fluency in a third language is a plus.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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