Hybrid Onboarding Project Manager

at VaxCare

• Job title: Onboarding Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Orlando, United States

About the role

• Health Systems Onboarding Project Manager overseeing the onboarding process for VaxCare partners. Managing relationships, driving product adoption, and ensuring customer satisfaction in healthcare settings.

Responsibilities

• Project Management of assigned Enterprise and Health System Accounts (4-6 at any one time)
• Oversee, understand, and own the entire onboarding process from pre-sales through 180 days post-go-live. Including technology ecosystem.
• Lead and ensure smooth and consistent communication regarding project expectations and timelines to team members, stakeholders, and vendors to ensure project goals are met and ensuring all teams know their responsibilities.
• Coordinate with sales, implementation, and support teams to ensure seamless transition and handoffs.
• Develop and manage project plans, timelines, and milestones for onboarding projects through SalesForce and other internal tools.
• Facilitate internal and external stakeholder meetings and ensure all parties are aligned and accountable.
• Monitor and report on project progress, identifying and mitigating risks and issues.
• Ensure customer satisfaction by delivering a smooth and efficient onboarding experience, while also acting as a partner advocate and gathering their feedback (Voice of Partner).
• Create and maintain onboarding documentation, including process guides and training materials.
• Provide regular updates to senior management on project status, insights, outcomes and wins.
• Own escalations and contingency plans, ensure the right teams are engaged at the right time, in the right way.
• Assess, manage, resolve and escalate as appropriate.

Requirements

• 3+ years of project management experience, preferably in onboarding or customer success roles.
• Familiarity with CRM systems (e.g., Salesforce).
• Proven track record of managing complex projects with multiple stakeholders, staying on top of the details while meeting established goals and metrics.
• Excellent organizational, planning and time management skills for handling multiple and conflicting priorities/projects simultaneously.
• Strong understanding of and experience with project management methodologies and tools.
• Excellent consultative communication and interpersonal skills to effectively manage stakeholder relationships.
• Demonstrated leadership success on a project or team, with or without the formal leadership title.
• Experience in fast-paced environments, ability to find constructive paths forward.
• Ability to make sound decisions autonomously with available information and research in the face of ambiguity.
• Continuous improvement mindset, aimed at driving increased efficiency using supporting tools & technology.
• Knowledge of customer success best practices and strategies.

Benefits

• Ability to travel up to 20% of the time
• Other duties as assigned