Case Manager responsible for resolving all technical and non - technical issues related to Expereo's services. Identifying and establishing new processes for excellent Customer Service experience.
About the role
- Manager overseeing data activation pipelines and onboarding workflows at TransUnion. Leading technical teams and collaborating with product and engineering for enhanced data delivery solutions.
Responsibilities
- Lead and scale the Data Enablement function — owning the end-to-end process from partner intake and data mapping through delivery validation and performance optimization
- Architect and oversee onboarding workflows leveraging APIs and cloud-native tools to drive automation, reliability, and repeatability
- Collaborate with Product and Engineering to define feature requirements and feedback loops for configuration & troubleshooting tooling, KPI tracking, onboarding APIs, taxonomy services, and cloud strategy implementation
- Own SLA performance for high-priority client and partner deliveries, using data-driven metrics to monitor match rates, ingestion success, and delivery latency
- Mentor and develop team members, building a culture of curiosity, accountability, and continuous improvement
- Represent the Activation function in roadmap discussions and strategic initiatives, ensuring business alignment with TU’s evolving data and identity ecosystem
Requirements
- 7+ years of industry experience in adtech, martech, or data onboarding
- 2+ years in a leadership capacity for technical or client-facing teams
- Strong understanding of data identity, audience segmentation, and taxonomy frameworks
- Demonstrated ability to translate business needs into scalable technical workflows
- Strong project management and stakeholder communication skills
- Track record of process automation, including building reusable onboarding templates, scheduling pipelines, and implementing monitoring/alerting strategies
- Cloud fluency across AWS, GCS or Snowflake ecosystems
- Experience designing and optimizing data ingestion, storage, and transformation pipelines
- Fundamental understanding of ETL core concepts, best practices, governance, and performance tracking
- Experience mentoring technical staff and leading cross-functional initiatives that reduce delivery timelines and improve onboarding reliability
- Nice to Have: Proven expertise with API-driven integrations, including REST/GraphQL architectures, authentication standards, payload optimization, and error-handling frameworks
- Hands-on with Python, SQL, or Airflow for data orchestration
- Experience with data governance and compliance frameworks (GDPR, CCPA, and IAB standards)
Benefits
- Flexible time off for exempt associates
- Paid time off for non-exempt associates
- Up to 12 paid holidays per year
- Health benefits (including medical, dental, and vision plan options and health spending accounts)
- Mental health support
- Disability benefits
- Up to 12 weeks of paid parental leave
- Adoption assistance
- Fertility planning coverage
- Legal benefits
- Long-term care insurance
- Commuter benefits
- Tuition reimbursement
- Charity gift matching
- Employee stock purchase plan
- 401(k) retirement savings with employer match
- Access to TransUnion’s Employee Resource Groups
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