TG
TNG Stadtnetz GmbHNOC Technician, Network Operations Center
NOC - Techniker:in ensuring the operation of the internet network at TNG Stadtnetz GmbH. Collaborating with team members to handle incidents and optimize network performance.
About the role
- Supervise and lead the NOC team during assigned shifts, ensuring effective monitoring of network performance, incidents, and alerts.
- Manage and prioritize incoming network incidents and service requests, ensuring timely resolution and escalation when necessary.
- Ensure that service level agreements (SLAs) and operational targets are met consistently.
- Coordinate, lead and participate in incident response, troubleshooting, and root cause analysis for network disruptions or outages.
- Collaborate with other IT teams to resolve cross-functional issues.
- Ensure accurate and timely documentation of network issues, solutions, and escalations.
- Maintain and enforce NOC operational processes, documentation, and best practices.
- Conduct shift handovers with clear communication of ongoing incidents or tasks.
- Provide regular status updates to management and stakeholders.
- Provide guidance, training, and mentorship to junior NOC staff, fostering their professional growth.
- Participate in the development and improvement of NOC processes and procedures.
- Maintain accurate documentation of network issues, resolutions, and shift activities.
Requirements
- TS/SCI with Poly required
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in network operations, with at least 2 years in a leadership role
- Strong understanding of network protocols, infrastructure, and security concepts
- Experience with network monitoring tools and ticketing systems
- Excellent problem-solving and analytical skills
- Strong leadership and team management abilities
- Exceptional communication skills, both verbal and written
- Ability to work in a fast-paced, high-pressure environment
- Flexibility to work rotating shifts, including nights, weekends, and holidays
- Relevant certifications such as CCNA, CCNP, or ITIL are preferred
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
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