System Administrator II responsible for maintaining IT systems and support at Cleveland Clinic. Improving caregiver connectivity and ensuring workstation reliability.
About the role
- Middle Sysadmin responsible for supporting Atlassian products and troubleshooting IT issues. Collaborating with teams to enhance processes and sharing knowledge within the company.
Responsibilities
- Support Atlassian products: Jira – project setup, permissions, issue tracking.
- Confluence – maintain team documentation and access rights.
- Jira Service Management – handle helpdesk tickets and workflows.
- Administer Google Workspace, GitLab, Keeper, Vanta, Aquera, and other services.
- Manage MDM solutions (Kandji, Hexnode).
- Communicate solutions clearly to users and update documentation.
- Collaborate with teams across the company to improve processes and share knowledge.
- Ensure security best practices across systems, user access, and company data.
- Troubleshoot hardware, software, and network issues.
- Follow the working schedule of 10:00–19:00 (or 09:00–18:00) UA time
Requirements
- At least 2 years of experience in a similar role
- B1 or higher English language skills, both written and spoken.
- Confident PC user with a good understanding of common software applications and operating systems.
- Strong problem-solving skills and attention to detail.
- Service-oriented with strong communication and interpersonal abilities.
- A strong desire to learn and develop technical skills.
Benefits
- Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
- Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
- Level Up Your Skills – You can enroll in English classes with access to dedicated courses through http://Preply.com to boost your communication skills.
- Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.
- Well-being Support – We offer access to psychology sessions to support your mental and emotional health.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
System Administrator maintaining optimal workstation availability and reliability at Cleveland Clinic. Troubleshooting, providing Help Desk support and documenting workstations.
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