AI
Aleph Group, IncTechnical Product Manager
Technical Product Manager at Aleph shaping product strategy for ad platforms. Collaborate with teams to enhance operational efficiency and user experience for critical internal systems.
US
Hybrid Mid-Level Digital/Technical Product Manager – Contact Center Technologies
Posted 2 weeks ago
About the role
- Independently employs Digital or Technology research, business and market intelligence, and data-driven insights to find opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Assists with translating Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drives development of execution strategy.
- Shepherds Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant partners and SMEs (Business, UX, Technology, Ops, Marketing, etc.)
- Creates Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
- Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
- Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
- Develops customer (i.e., business partners, members, collaborators) relationships to collaborate and understand current and future business needs.
- Prepares compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.
- Researches and identifies industry protocols and trends to increase effectiveness of Digital or Technology products.
- Maintains and applies a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
- 4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required
- Demonstrated ability to effectively develop, present, influence, and communicate business decisions
- Knowledge of Agile Methodology
- Experience with contact center quality assurance/coaching methodologies, quality monitoring best practices, and associated call center tooling, including screen recording, call monitoring, and feedback systems (familiarity with the NICE Performance Management tool and NICE Desktop Analytics tool is required)
- Proficient in overseeing development and systems integrations between NICE Performance Management and other call center ecosystems, to include SDLC, DevOPS, and SRE best practices
- Experience troubleshooting and resolving technical issues related to the NICE Performance Management and Desktop Analytics platforms
- Proven ability to communicate effectively with both technical and non-technical stakeholders
- Ability to analyze complex business problems and build comprehensive business cases for product initiatives
- Understanding of data privacy and security requirements related to call recordings and customer data.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
RV
Rakuten ViberTechnical Product Manager
Technical Product Manager at Viber developing mobile and desktop platforms, collaborating with engineering and business teams on product vision and performance analysis.
OC
Owens CorningPlant TPM Lead
Plant TPM Lead responsible for TPM implementation and driving productivity at the facility. Focused on safety excellence and leading teams through transformation initiatives.
MG
Mondia GroupSenior Technical Product Manager
Manage technical product integration for seamless payment experiences across multiple regions. Collaborate with cross - functional teams and external partners to optimize payment solutions
KL
Kryptos Technologies UK LimitedTechnical Product Manager, French Speaking
Technical Product Manager leading end - to - end delivery of data products on Azure for life science clients. Collaborating with cross - functional teams and overseeing project timelines, budgets, and resources.
SH
ShyftLabsTechnical Product Manager
Technical Product Manager leading the full lifecycle of technical initiatives at ShyftLabs. Collaborate across teams to define strategies and deliver scalable solutions.
BG
BONAGO Incentive Marketing GroupTechnical Product Manager – Integrations, APIs
Technical Product Manager handling integrations and APIs at ValueNet Group. Working in a hybrid role to enhance product management and technical roadmaps in a creative environment.
VI
Voltas ITTechnical Product Manager – Web
Technical Product Manager shaping web experiences and leading cross - functional teams for OBDeleven. Driving product strategy and enhancing e - commerce performance while collaborating across departments.
JJ
Johnson & JohnsonTechnical Product Owner, Release Management, Support Lead
Technical Product Owner orchestrating the end - to - end release process at Johnson & Johnson. Ensuring compliance and minimizing disruptions while managing cross - functional teams.
Technical Product Owner leading Veeva Vault release management at Johnson & Johnson. Orchestrating end - to - end release processes with a focus on compliance and patient safety.