About the role

  • Cultivate and nurture positive relationships with partners, sales colleagues, and Fiserv to ensure effective collaboration and product delivery.
  • Ensure Cardnet's propositions are competitive and meet customer needs.
  • Manage propositions to achieve income targets as required by the P&L and identify creative ways to drive new revenue.
  • Handle ongoing issue management and push for long-term resolutions, particularly with Clover and POS systems.
  • Embed new controls, support compliance activities, and act as a key SME for compliance projects.
  • Provide operational support for complaints, fraud, sales processes, and colleague training.

Requirements

  • Experience in leading and iterating product propositions within Merchant Services.
  • Proven experience in building and maintaining relationships with a range of stakeholders to support effective product design and delivery.
  • Understanding of key market activity (regulations, technology sunsets etc.) and ability to manage related activities.
  • Shown ability of analysing product performance (commercials, complaints etc.) and identifying impacts and corresponding solutions.
  • Strong problem-solving skills to handle and resolve issues in a fast paced environment with conflicting priorities.
  • Excellent communication skills for coordinating with partners and internal teams.
  • Ability to provide operational support and handle various tasks efficiently.

Benefits

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Job title

Merchant Services Product Manager

Job type

Experience level

Mid levelSenior

Salary

£76,464 - £84,960 per year

Degree requirement

No Education Requirement

Location requirements

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