Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Coordinate and manage daily dispatch of healthcare providers to assigned long-term care (LTC) facilities across California.
- Match patient visit demand with available provider schedules, ensuring all appointments are completed within designated timeframes.
- Optimize provider routes based on geographic proximity, provider panels, and operational priorities to reduce travel time and increase efficiency.
- Maintain up-to-date scheduling data, provider availability, and patient assignments in internal systems.
- Communicate with providers, facility staff, and internal teams to resolve scheduling conflicts and unexpected route changes in real time.
- Monitor dispatch performance metrics and make proactive adjustments to maintain on-time visit completion.
- Analyze provider utilization and route data to identify trends and opportunities for improvement.
- Ensure adherence to AllCare.ai dispatch policies, HIPAA compliance, and operational standards.
Requirements
- 2+ years of dispatch experience within U.S.-based companies, preferably in healthcare or logistics.
- Strong understanding of route optimization, territory management, and schedule coordination.
- Excellent organizational and communication skills with sharp attention to detail.
- Proficiency in scheduling, routing, or CRM platforms such as Google Maps, Salesforce, or similar tools.
- Ability to multitask, prioritize, and adapt effectively in a fast-paced operational environment.
- Experience with healthcare dispatch or medical provider scheduling (preferred).
- Analytical mindset with the ability to interpret scheduling data and make informed operational decisions (preferred).
- Customer service–oriented with strong problem-solving and follow-up skills (preferred).
- Collaborative team player who communicates effectively across departments (preferred).
- Familiarity with California LTC operations or home health scheduling (preferred).
Benefits
- Health insurance
- Social insurance
- Paid Time Off (PTO)
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