Hybrid Medical Dispatcher – U.S. Operations

at Jesica.ai

• Job title: Medical Dispatcher – U.S. Operations
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $500 - $600 per month
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cairo, Egypt

About the role

• Dispatcher & Route Optimization Specialist optimizing healthcare provider routes and schedules across California at AllCare.ai. Engaging with providers and facilities to ensure timely patient care delivery.

Responsibilities

• Coordinate and manage daily dispatch of healthcare providers to assigned long-term care (LTC) facilities across California.
• Match patient visit demand with available provider schedules, ensuring all appointments are completed within designated timeframes.
• Optimize provider routes based on geographic proximity, provider panels, and operational priorities to reduce travel time and increase efficiency.
• Maintain up-to-date scheduling data, provider availability, and patient assignments in internal systems.
• Communicate with providers, facility staff, and internal teams to resolve scheduling conflicts and unexpected route changes in real time.
• Monitor dispatch performance metrics and make proactive adjustments to maintain on-time visit completion.
• Analyze provider utilization and route data to identify trends and opportunities for improvement.
• Ensure adherence to AllCare.ai dispatch policies, HIPAA compliance, and operational standards.

Requirements

• 2+ years of dispatch experience within U.S.-based companies, preferably in healthcare or logistics.
• Strong understanding of route optimization, territory management, and schedule coordination.
• Excellent organizational and communication skills with sharp attention to detail.
• Proficiency in scheduling, routing, or CRM platforms such as Google Maps, Salesforce, or similar tools.
• Ability to multitask, prioritize, and adapt effectively in a fast-paced operational environment.
• Experience with healthcare dispatch or medical provider scheduling (preferred).
• Analytical mindset with the ability to interpret scheduling data and make informed operational decisions (preferred).
• Customer service–oriented with strong problem-solving and follow-up skills (preferred).
• Collaborative team player who communicates effectively across departments (preferred).
• Familiarity with California LTC operations or home health scheduling (preferred).

Benefits

• Health insurance
• Social insurance
• Paid Time Off (PTO)