Hybrid Mechanical Dispatcher II – FleetNet Marketplace Operations

Posted last month

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About the role

  • Dispatcher II coordinating fleet operations for Cox Automotive’s FleetNet America. Troubleshooting events and dispatching service providers for prompt vehicle maintenance.

Responsibilities

  • Assess and assign all open events.
  • Verify proper authorization has been obtained to dispatch the event.
  • Assign the appropriate and nearest service provider to make requested repairs.
  • Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
  • Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
  • Address problems and customer inquiries as they arise.

Requirements

  • High school diploma or GED.
  • 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
  • The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
  • A strong knowledge of dispatching and multitasking.

Benefits

  • A competitive salary and top-notch bonus/incentive plans.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • Comprehensive healthcare, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Professional development and continuing education opportunities.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Extra perks like pet insurance, employee discounts and much more.

Job title

Mechanical Dispatcher II – FleetNet Marketplace Operations

Job type

Experience level

Mid levelSenior

Salary

$18 - $27 per hour

Degree requirement

High School Diploma

Location requirements

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