Director of Retail Operations at CROSSMARK responsible for retail process and team development. Ensuring operational performance and training for Retail Operations Managers in the company.
About the role
- Dispatcher II coordinating fleet operations for Cox Automotive’s FleetNet America. Troubleshooting events and dispatching service providers for prompt vehicle maintenance.
Responsibilities
- Assess and assign all open events.
- Verify proper authorization has been obtained to dispatch the event.
- Assign the appropriate and nearest service provider to make requested repairs.
- Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
- Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
- Address problems and customer inquiries as they arise.
Requirements
- High school diploma or GED.
- 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
- The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
- A strong knowledge of dispatching and multitasking.
Benefits
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
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