Dispatcher II coordinating fleet operations for Cox Automotive’s FleetNet America. Troubleshooting events and dispatching service providers for prompt vehicle maintenance.
Responsibilities
Assess and assign all open events.
Verify proper authorization has been obtained to dispatch the event.
Assign the appropriate and nearest service provider to make requested repairs.
Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
Address problems and customer inquiries as they arise.
Requirements
High school diploma or GED.
3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
A strong knowledge of dispatching and multitasking.
Benefits
A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.
Job title
Mechanical Dispatcher II – FleetNet Marketplace Operations
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