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Hybrid Market Solutions Consultant

at EEOC
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Posted 2 weeks ago

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About the role

  • Drive increased market share and adoption for core service offerings by providing commercialization support of new products and enhancements
  • Support internal mapping and metrics memorialization for go-to-market activities
  • Lead process and procedure improvements in the Partnerships organization related to assigned product line
  • Collaborate with Ops, Legal, Marketing, Analytics, Governance & Compliance and other internal partners
  • Serve as key consultant for change event management (M&A, Conversions) across internal teams; facilitate and build support content for custom SOWs as needed
  • Provide in-field consultative and technical support throughout key stages in the sales cycle
  • Lead client contact to review value test requirements, Q/A, facilitate external file coordination and internal coordination to enable final test execution
  • Manage post-sales activities to expedite service deployment, maximize customer utilization and value
  • Provide post sale support for newly commercialized enhancements, including technical requirements reviews
  • Partner with Product, Network Governance and Market Solutions colleagues to manage effective adoption and certification across clients
  • Delineate and communicate certification requirements for FIs; support build, maintenance, and evolution of documentation
  • Support creation and documentation routines to monitor Network Participant status relative to Network mandates
  • Provide guidance to Implementation and Support teams related to Network operating rules for Network Participants
  • Manage and facilitate content updates for external client best practice guides and internal department playbooks; partner with tech writers for publication
  • Support company risk management and protect the integrity and confidentiality of systems and data

Requirements

  • Bachelor’s degree (minimum)
  • Minimum 6 or more years of experience in service, product, or other related roles
  • Candidates must independently possess the eligibility to work in the United States for any employer at date of hire
  • Position is ineligible for employment Visa sponsorship
  • Utilize critical thinking skills, customer understanding and product knowledge to suggest product modifications or best practices of using EWS tools
  • Highly effective verbal and written communication and presentation skills with all levels of the organization
  • Demonstrated ability to work with cross-functional teams, collaborate on solving problems, establish new processes and track results
  • Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels
  • Excellent analytical and problem solving skills, and the ability to make recommendations
  • Strong project management and organizational skills, with ability to prioritize multiple tasks and achieve objectives in a fast-paced environment
  • Travel up to 50%
  • Background and drug screen required
  • Ability to perform physical requirements (lift 10 pounds occasionally, visual acuity, dexterity, etc.)

Benefits

  • Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
  • Discretionary incentive plan and benefits
  • Additional unspecified benefits (“And SO much more!”)

Job title

Market Solutions Consultant

Job type

Full Time

Experience level

Mid levelSenior

Salary

$104,000 - $156,000 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridSan FranciscoUnited States

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