Hybrid Market Solutions Consultant

at EEOC

• Job title: Market Solutions Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $104,000 - $156,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Provide technical and post-sales support to drive adoption of Early Warning’s payment and risk products. Lead go-to-market, certification, and cross-functional implementation efforts.

Responsibilities

• Drive increased market share and adoption for core service offerings by providing commercialization support of new products and enhancements
• Support internal mapping and metrics memorialization for go-to-market activities
• Lead process and procedure improvements in the Partnerships organization related to assigned product line
• Collaborate with Ops, Legal, Marketing, Analytics, Governance & Compliance and other internal partners
• Serve as key consultant for change event management (M&A, Conversions) across internal teams; facilitate and build support content for custom SOWs as needed
• Provide in-field consultative and technical support throughout key stages in the sales cycle
• Lead client contact to review value test requirements, Q/A, facilitate external file coordination and internal coordination to enable final test execution
• Manage post-sales activities to expedite service deployment, maximize customer utilization and value
• Provide post sale support for newly commercialized enhancements, including technical requirements reviews
• Partner with Product, Network Governance and Market Solutions colleagues to manage effective adoption and certification across clients
• Delineate and communicate certification requirements for FIs; support build, maintenance, and evolution of documentation
• Support creation and documentation routines to monitor Network Participant status relative to Network mandates
• Provide guidance to Implementation and Support teams related to Network operating rules for Network Participants
• Manage and facilitate content updates for external client best practice guides and internal department playbooks; partner with tech writers for publication
• Support company risk management and protect the integrity and confidentiality of systems and data

Requirements

• Bachelor’s degree (minimum)
• Minimum 6 or more years of experience in service, product, or other related roles
• Candidates must independently possess the eligibility to work in the United States for any employer at date of hire
• Position is ineligible for employment Visa sponsorship
• Utilize critical thinking skills, customer understanding and product knowledge to suggest product modifications or best practices of using EWS tools
• Highly effective verbal and written communication and presentation skills with all levels of the organization
• Demonstrated ability to work with cross-functional teams, collaborate on solving problems, establish new processes and track results
• Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels
• Excellent analytical and problem solving skills, and the ability to make recommendations
• Strong project management and organizational skills, with ability to prioritize multiple tasks and achieve objectives in a fast-paced environment
• Travel up to 50%
• Background and drug screen required
• Ability to perform physical requirements (lift 10 pounds occasionally, visual acuity, dexterity, etc.)

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• Discretionary incentive plan and benefits
• Additional unspecified benefits (“And SO much more!”)