Onsite Market Financial Center Manager

at Bank of America

• Job title: Market Financial Center Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $72,000 - $90,300 per year
• Degree requirement: High School Diploma
• Location requirements: Onsite, New York City, United States

About the role

• Supporting a cluster of financial centers in designated markets and fostering a team environment. Driving operational excellence and managing market-level initiatives as a back-up leader.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence.

Requirements

• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills.
• Proficiency in computer skills and professional programs (for example, Microsoft Office).
• Availability to work weekends and/or extended hours as required to run the business.
• Must be able to travel to any financial center within the defined market.

Benefits

• This role is currently benefits eligible.
• We provide industry-leading benefits.
• Access to paid time off.
• Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.