GU
Global Credit UnionMember Service Center Team Manager
Manage Member Service Center operations at Global Credit Union in Anchorage. Focus on service delivery, member advocacy, and staff development.
About the role
- This role requires a deep understanding of the healthcare industry
- Manage complex projects from inception to completion
- Play a critical role in shaping and advancing business development through execution of variety of strategic transactions including partnerships, mergers, and acquisitions (M&A)
- Support the strategy & business development team in advancing business development initiatives and growth opportunities
- Prepare reports, presentations, and updates on transactions and strategic initiatives for senior leadership
- Track and analyze industry trends and market conditions to inform opportunity assessments
- Assist in evaluating potential M&A opportunities, including conducting market research and preliminary financial analyses
- Support due diligence processes by coordinating data requests, compiling findings, and analyzing operational/financial information
- Build and maintain financial models to support transaction evaluation and decision-making
- Coordinate post-acquisition transition activities in partnership with cross-functional teams
- Maintain strong working relationships with internal stakeholders and external advisors/consultants
Requirements
- Equivalent experience will be accepted in lieu of the required degree or diploma
- Bachelor's: Healthcare Administration, Business Administration or related field
- 8 years recent relevant experience
- Data financial analysis
- Database development
- Microsoft Office and associated software
- Communication skills, including written, verbal, presentation and interpersonal
- Effective facilitation of group process
- Expertise in project management
- Knowledge of financial and statistical data analysis/reporting
- Knowledge of healthcare industry regulations and laws
- Knowledge of medical staff relations
- Human resource management
- Change management
- Ability to work effectively with physicians, medical professionals, staff patients and the community
- Organization skills and the ability to manage multiple projects and deadlines
- Ability to develop and conduct presentations to groups
- Ability to manage cross functional project teams
- Demonstrated skills in establishing and maintaining effective working relationships with senior management and physicians
- Problem identification, analysis and resolution skills
- Ability to work in a team environment
- Outstanding customer service
- Knowledge base regarding industry trends, including new technologies, reimbursement changes, changes in local competitor strategies, and national trends.
Benefits
- Yes
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