Ambulatory Support Manager at Lurie Children’s Hospital coordinating Point of Service support activities and managing teams in outpatient clinics. Ensures staffing, training, and quality improvement for pediatric care services.
About the role
- Manager overseeing Subject Matter Expert Team for customer service at Orion. Responsible for team training, standards, and client service delivery.
Responsibilities
- Provide training and best practice procedures to team members and external clients
- Lead face to face discussions and training during customer office visits and/or conferences
- Provide assistance in testing functionality during scheduled build weeks
- Maintain and uphold the standards which have been set for the Orion Service teams
- Analyze client requests and deduces and explores possible solutions or forwards request on to appropriate department following-through until resolution
- Counsel team members regarding best practices, policies and procedures, as well as providing advice on how to handle situations encountered or requests
- Maintain an in-depth knowledge of the assigned Orion system team
- Provide training and assistance to newer employees and other team members on a regular basis
- Act as an escalated level of support for issues and problems; resolves where appropriate in order to provide effective support
- Be accountable for all decisions regarding employment, performance appraisals, training, corrective actions and salary recommendations
- Hold One-On-One meetings with each team member to review any questions or concerns the team member may have
- Conduct weekly team meetings to set goals and priorities for the week and to review progress of goals
- Conduct daily team huddle to review outstanding items and projects for the day to help formulate a plan that the team can successfully execute
Requirements
- Must be able to professionally speak with customers on the phone
- Are proficient writing and grammar skills and an ability to respond to customers through chat and email
- Has Bachelor’s degree in Business Administration or related field
- Has minimum of 3 years of experience in a customer service or technology related role
- Has minimum of 1 year of leadership or management experience
- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization.
Benefits
- health, dental, vision, and disability coverage on day one
- 401(k) plan with employer match
- paid parental leave
- pet benefits including pawternity leave and pet insurance
- student loan repayment and more.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Manager, Change Enablement at Manulife, leading adoption strategies for digital and cultural transformation. Engaging with cross - functional teams to ensure effective change management practices.
General Manager leading operations in Chile for a global customer experience and market research firm. Responsible for team leadership, client engagement, and driving business growth.
Digital Media Manager managing digital content for Wine To Water. Engage supporters and enhance awareness of the global water crisis.
Sr. Manager of Engagement leading the Development Team at Wine To Water. Collaborating on engagement strategies and donor relationships to promote clean water initiatives.
Portfolio Property Manager overseeing daily operations and financial management of residential properties. Collaborating with the Board of Trustees and managing diverse property - related tasks.
Regional Safety Manager developing and administering environmental, health, and safety programs at MiTek. Responsible for safety risk identification and training facilitation in manufacturing environments.
Pharmacy Benefits Manager managing medication utilization and policy compliance at Ochsner Health. Integrating activities with clinical systems and educating healthcare professionals.
Product Line Manager overseeing AI/ML product strategy and development. Leading team and collaborating across functions to drive innovation and execution in a technical environment.
Network Manager overseeing enterprise networking strategy at IT firm. Driving operational excellence and managing a high - performing engineering team in a hybrid environment.