Hybrid Manager – Scheduling and Pre-Service

at Trinity Health

• Job title: Manager – Scheduling and Pre-Service
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Muskegon, United States

About the role

• Manager overseeing Central Scheduling and Pre-Service/Financial Clearance departments at Trinity Health. Leading staff to achieve optimal customer satisfaction and effective patient scheduling processes.

Responsibilities

• Responsible for leading and directing the work of the Central Scheduling and the Pre-Service/Financial Clearance Units within the Ministry Organization’s Patient Access department
• Motivate staff to achieve the highest levels of customer satisfaction
• Optimize staff performance through process redesign, policy/procedure implementation, communications, continuing education and professional development activities
• Provides guidance and direction to assigned staff to ensure effective integration and coordination of departmental work activities and quality job performance
• Serves as technical advisor and resource to staff
• Directs the development of associate work schedules to ensure cost effective staffing that meets customer requirements
• Represents Director in problem resolution when Director is unavailable
• Leads the redesign of Patient Scheduling, Pre-Service/Financial Clearance and intake processes and systems to improve service, data integrity, and staff productivity/quality

Requirements

• Bachelor's degree in Healthcare or Business Administration, or a related field, or equivalent combination of years of education and experience
• Three to five years of current Patient Scheduling, Registration, Pre-Service/Financial Clearance, Financial Counseling, Case Management/Utilization Review and/or clinical experience with documented evidence of performance achievement
• Three to five years supervisory experience required
• Proficient in the use of Patient Registration/Patient Accounting systems and related software systems
• Proficient in the use of Microsoft Office business software
• Working knowledge of Medical Terminology and CPT4 coding required
• Experience with call center technology is highly desirable
• Demonstrated ability to lead and manage a diverse workforce in a learning environment with frequent changes in departmental priorities
• Dynamic communication skills (verbal and written) in dealing with trainees, associates, and internal/external customers
• Ability to negotiate with insurance vendors, medical directors, and 3rd party payers when appropriate
• Capability and flexibility to develop skills needed as a change agent

Benefits

• Health insurance
• Professional development opportunities