Wundmanager providing care for chronic wounds in a specialized healthcare company. Collaborating with patients and healthcare teams to ensure optimal treatment and documentation.
About the role
- Manager overseeing Central Scheduling and Pre-Service/Financial Clearance departments at Trinity Health. Leading staff to achieve optimal customer satisfaction and effective patient scheduling processes.
Responsibilities
- Responsible for leading and directing the work of the Central Scheduling and the Pre-Service/Financial Clearance Units within the Ministry Organization’s Patient Access department
- Motivate staff to achieve the highest levels of customer satisfaction
- Optimize staff performance through process redesign, policy/procedure implementation, communications, continuing education and professional development activities
- Provides guidance and direction to assigned staff to ensure effective integration and coordination of departmental work activities and quality job performance
- Serves as technical advisor and resource to staff
- Directs the development of associate work schedules to ensure cost effective staffing that meets customer requirements
- Represents Director in problem resolution when Director is unavailable
- Leads the redesign of Patient Scheduling, Pre-Service/Financial Clearance and intake processes and systems to improve service, data integrity, and staff productivity/quality
Requirements
- Bachelor's degree in Healthcare or Business Administration, or a related field, or equivalent combination of years of education and experience
- Three to five years of current Patient Scheduling, Registration, Pre-Service/Financial Clearance, Financial Counseling, Case Management/Utilization Review and/or clinical experience with documented evidence of performance achievement
- Three to five years supervisory experience required
- Proficient in the use of Patient Registration/Patient Accounting systems and related software systems
- Proficient in the use of Microsoft Office business software
- Working knowledge of Medical Terminology and CPT4 coding required
- Experience with call center technology is highly desirable
- Demonstrated ability to lead and manage a diverse workforce in a learning environment with frequent changes in departmental priorities
- Dynamic communication skills (verbal and written) in dealing with trainees, associates, and internal/external customers
- Ability to negotiate with insurance vendors, medical directors, and 3rd party payers when appropriate
- Capability and flexibility to develop skills needed as a change agent
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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