Lead technical operations and governance of Salesforce platform for financial services. Collaborate across teams to deliver features and ensure compliance in a high-performing environment.
Responsibilities
Oversee daily operations, administration, and DevOps for Salesforce and related platforms
Partner with Product Owners, Engineering, and Analytics teams to deliver new features
Ensure compliance with IT governance and security protocols
Provide backup support for configuration, agile coordination, and user support
Help define and guide solution design across software and network layers
Lead and support a high-performing team environment by fostering collaboration, continuous improvement, and agile best practices
Oversee staff development through training, career planning, performance evaluations, coaching, and mentoring
Assess team maturity and provide tailored coaching to support sustainable growth and agile adoption
Facilitate daily stand-ups, iteration planning, retrospectives, and other agile processes to ensure team alignment and progress
Promote self-organization by empowering teams to manage their own work without assigning or dictating tasks
Guide teams through estimation, planning, decision-making, and conflict resolution to ensure smooth delivery
Establish and maintain open, consistent communication channels with stakeholders and business leadership
Define and implement formal communication strategies to align expectations and share progress transparently
Direct project execution by resolving issues, supporting decision-making, and ensuring timely communication throughout all phases
Manage team resource allocation to optimize efficiency and control costs
Collaborate with cross-functional teams and leadership to identify and remove impediments to progress
Requirements
Bachelor’s degree in a business or technical field, or equivalent experience.
5 years experience with Salesforce, with Salesforce Admin 1 and Dev 1 certifications
3 years of progressive experience leading teams
1 year of experience in the financial services industry
Ability to work in a dynamic or fast-paced environment
Experience leading and delivering full-cycle implementation projects related to Salesforce software
Thorough knowledge of agile tools and techniques including user stories, prefer working knowledge of JIRA
Outstanding communication and interpersonal skills to work with all levels within the organization
Demonstrated track record of working directly with business and technical audiences alike
Strong analytical and problem-solving skills
Benefits
Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
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