Case Manager providing supportive services and case management to homeless individuals. Collaborating with various programs and ensuring adherence to policies in Lowell, MA.
About the role
- IT Manager enhancing email platform infrastructure at a global healthcare biopharma company. Collaborating with international teams and managing Microsoft infrastructure products to improve services.
Responsibilities
- Provide core administration and escalation support for messaging services, focusing on Cisco IronPort and Microsoft EOP/ATP in a globally distributed O365 cloud environment.
- Collaborate with engineers and operations staff to test, implement, and transition new services or upgrades to existing core email security services, focusing on Cisco IronPort, Exchange, and the O365 space.
- Troubleshoot and administer MS Exchange servers (2016 and above), including resolving mail flow issues in hybrid environments.
- Manage incidents and problems, ensuring ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management, including developing and executing production support procedures such as business continuity and disaster recovery.
- Proactively anticipate service issues before they occur and make recommendations for resolution.
- Participate in projects as a subject matter expert as a representative as needed.
- Develop and execute production support procedures, including business continuity and disaster recovery plans.
- Manage Exchange Online mailboxes, including configuration of settings, mailbox quotas, inbox rules, and PowerShell usage.
- Participate in projects related to knowledge base creation to help reduce service desk incidents.
- Provide support for Exchange Online email environments and email security/hygiene-related issues.
- Support Outlook Client and OWA, group management products, and user account management and troubleshooting.
- Provide support for Microsoft Intune and Outlook in mobile.
Requirements
- BSc Degree/Master or equivalent with relevant experience in Computer Science or other related disciplines.
- 8+ years of practical experience with configuration/deployment/support of Microsoft Office 365 and Exchange 2010 / 2013.
- Ability to author high-quality technical documents.
- Experience with Exchange Online/On-Premises Exchange 2016 or later.
- Experience with Email archiving & Email Reporting service.
- Knowledge of MS Exchange Transport Rule (ETR), MS Defender-Email & Collaboration, Cisco Email Security (IronPort) or any other email security gateway products.
- Proficiency in PowerShell Script.
- Experience with Mailbox Management.
- Experience with Distribution & Office365 group management.
- Experience with Outlook Apps integration.
- Application integration and deployment with Email Services.
- Basic understanding of DNS, Network firewall & Load balancer.
- Experience with Internet gateways and message filtering/ system hygiene.
- Understanding and experience with complex globally distributed email environments.
- Understanding and experience with internet email protocols and email routing concepts.
- Ability to express oneself to provide information to others effectively and in a succinct manner including mid-to-high level divisional management, subject matter experts, vendors, and stakeholders across the enterprise.
- Good organizational skills and the ability to follow-through on projects with minimal supervision.
Benefits
- Flexible Work Arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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