Manager of Patient Access Services at Boston Medical Center overseeing patient access operations and staff performance. Ensuring operational efficiency and maintaining high-quality patient experiences while managing departmental standards.
Responsibilities
Provide leadership and strategic direction for daily operations of Patient Access Services
Manage staff performance and productivity
Develop, mentor, and provide ongoing education to department personnel
Establish, implement, and maintain policies and procedures
Monitor and report departmental key performance indicators (KPIs)
Ensure compliance with regulatory requirements
Maintain collaborative relationships with clinical and departmental leadership
Oversee departmental fiscal management
Commit to continuous professional development
Perform other duties as assigned
Requirements
Bachelor’s degree in healthcare administration, Business, or a related field, or equivalent combination of education and experience
Minimum of five to seven years of experience in Revenue Cycle operations, including at least five years in a supervisory or managerial role
Strong knowledge of patient registration, financial assistance, financial clearance, billing, and collections
Knowledge of Patient Access operations, registration processes, hospital revenue cycle, and related policies, procedures, systems, and equipment
Familiarity with governmental, third-party, and self-pay regulations, including Medicare, Medicaid, commercial payers
Ability to analyze data, interpret statistics, evaluate processes, recommend improvements, and resolve complex operational or regulatory issues
Skilled in using computers, Epic systems, Microsoft Office tools, and other relevant technologies
Benefits
medical, dental, vision, pharmacy
discretionary annual bonuses and merit increases
Flexible Spending Accounts
403(b) savings matches
paid time off
career advancement opportunities
resources to support employee and family well-being
Job title
Manager, Patient Access Services, ED & Main Admitting
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