Assistant Store Manager overseeing all facets of retail store operations at QVC, supporting customer service and team relations. Managing inventory, scheduling, and ensuring high merchandising standards.
About the role
- Manager of Learning & Development at AAA, responsible for training program management and team oversight. Leading initiatives in Membership, Travel, Insurance, and more.
Responsibilities
- Manage the learning and development activities within an assigned unit.
- Responsible for programs that support one or more of the following disciplines: Membership, Travel, Insurance Operations & Distribution, Claims, Financial Services, Life Insurance, Leadership Development and Career Development.
- Manage the team responsible for planning, designing, developing, implementing, delivering, and analyzing training and development programs targeted to meet the needs of the business unit.
- Manage activities to implement effective in-person, virtual and web-based learning solutions.
- May manage contractors tasked with working on various learning and development initiatives.
- Maintain positive work relationships with operations and corporate partners.
- Work with management and business partners to conduct needs assessments with the goal of identifying development opportunities.
- Provide insight on operational issues in which employee development opportunities exist.
- Promote a performance consulting mentality by working with the line of business to establish annual training goals, plans and metrics to support corporate goals and initiatives.
- Develop and approve learning solutions to support business needs.
- Ensure that programs and initiatives positively impact employee development, member retention and the overall corporate environment.
- Monitor, analyze and report on the return on investment for various training and development initiatives.
- Review current processes and procedures used to monitor activities and make recommendations for improvements.
- Administer corporate and departmental policies and procedures within assigned team.
- Monitor results to ensure that standards are maintained and consistent with strategic goals and objectives.
- Recommend and implement improvements to processes and services provided.
- Create and monitor departmental budgets.
- Handle special projects as assigned.
Requirements
- Bachelor's degree in Education, Business Administration, Human Resources, Organizational Development, Instructional Design, or a related field
- Experience designing, developing, delivering, and evaluating training programs for adult learners using a variety of media or instructional delivery methodologies
- Needs assessment and task analysis utilizing authoring tools, multi-media, computer-based training, interactive video, or online reference tools
- Conducting cost/benefit analysis
- Project management
- Preparation of instructional materials and proposals
- Creating process improvements
- Knowledge of training methods and techniques
- Statistical methods and performance analysis
- Management ability to include: leading and motivating a team, workforce planning, coaching, developing and disciplining staff, identification of training needs for team members, conflict resolution, managing change with minimal disruptions, handling budgets for cost-effective operations
- Conduct needs assessment
- Demonstrate effective organization and planning abilities
- Analyze and resolve problems
- Coordinate and manage major projects
- Identify and implement process improvements
- Prepare and present reports and/or proposals to all levels of management
- Willingness and ability to travel throughout the assigned region
- Willingness to work irregular hours
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership Discounts, perks, and rewards and much more
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