Hybrid Manager, Learning & Development

at AAA

• Job title: Manager, Learning & Development
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $94,000 - $125,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Manager of Learning & Development at AAA, responsible for training program management and team oversight. Leading initiatives in Membership, Travel, Insurance, and more.

Responsibilities

• Manage the learning and development activities within an assigned unit.
• Responsible for programs that support one or more of the following disciplines: Membership, Travel, Insurance Operations & Distribution, Claims, Financial Services, Life Insurance, Leadership Development and Career Development.
• Manage the team responsible for planning, designing, developing, implementing, delivering, and analyzing training and development programs targeted to meet the needs of the business unit.
• Manage activities to implement effective in-person, virtual and web-based learning solutions.
• May manage contractors tasked with working on various learning and development initiatives.
• Maintain positive work relationships with operations and corporate partners.
• Work with management and business partners to conduct needs assessments with the goal of identifying development opportunities.
• Provide insight on operational issues in which employee development opportunities exist.
• Promote a performance consulting mentality by working with the line of business to establish annual training goals, plans and metrics to support corporate goals and initiatives.
• Develop and approve learning solutions to support business needs.
• Ensure that programs and initiatives positively impact employee development, member retention and the overall corporate environment.
• Monitor, analyze and report on the return on investment for various training and development initiatives.
• Review current processes and procedures used to monitor activities and make recommendations for improvements.
• Administer corporate and departmental policies and procedures within assigned team.
• Monitor results to ensure that standards are maintained and consistent with strategic goals and objectives.
• Recommend and implement improvements to processes and services provided.
• Create and monitor departmental budgets.
• Handle special projects as assigned.

Requirements

• Bachelor's degree in Education, Business Administration, Human Resources, Organizational Development, Instructional Design, or a related field
• Experience designing, developing, delivering, and evaluating training programs for adult learners using a variety of media or instructional delivery methodologies
• Needs assessment and task analysis utilizing authoring tools, multi-media, computer-based training, interactive video, or online reference tools
• Conducting cost/benefit analysis
• Project management
• Preparation of instructional materials and proposals
• Creating process improvements
• Knowledge of training methods and techniques
• Statistical methods and performance analysis
• Management ability to include: leading and motivating a team, workforce planning, coaching, developing and disciplining staff, identification of training needs for team members, conflict resolution, managing change with minimal disruptions, handling budgets for cost-effective operations
• Conduct needs assessment
• Demonstrate effective organization and planning abilities
• Analyze and resolve problems
• Coordinate and manage major projects
• Identify and implement process improvements
• Prepare and present reports and/or proposals to all levels of management
• Willingness and ability to travel throughout the assigned region
• Willingness to work irregular hours

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards and much more