About the role

  • The Manager of Second Shift Item Processing leads a team responsible for the day-to-day activities of second shift check processing operations.
  • The primary duties of second shift operations are POD Deposits and Share Draft returns processing.
  • This is a fast-paced, multi-faceted environment that has several competing daily deadlines.
  • This person will work closely with cross functional departments including Information Technology, Management, Supervisors, Customer Account Reps, and other key personnel to provide value added service to Catalyst customers.
  • This position must address all customer concerns, both internal and external in an expedient manner.
  • This is a leadership position which requires a high-level understanding of check processing systems, regulations, workflow, and software, to make judgements and coordinate activities of the business unit.
  • This position also requires identification, collection, and measurement of key statistical data to effectively forecast and manage in this evolving environment.
  • Good communication skills are vital to interact with other departments, vendors, and/or customers on a regular basis.
  • This position must be able to make recommendations concerning critical decisions in pressing situations while considering the overall impact to other areas and members.
  • This position is time sensitive, and goal oriented for detail minded individuals.

Requirements

  • Leadership experience – 3 or more years
  • Knowledge of Item Processing Experience
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office suite of products (Word, Excel, and Power Point)
  • Intermediate Windows PC knowledge and troubleshooting experience
  • Analytical skills
  • 10 Key by touch & typing
  • Preferred Requirements: Item Processing experience – 2 or more years
  • Credit Union branch operations experience – 2 or more years
  • Payments systems knowledge
  • Salesforce knowledge
  • NCP Certification

Benefits

  • Time Away: Federal Holidays, Vacation, Sick Time, and Parental Leave, as well as time off for volunteering.
  • Planning for the Future: 401K retirement savings plan with matching and company contributions.
  • Supporting your Health & Well-Being: Flexible health and insurance options, including Medical, Dental, and Vision Insurance choices, Long and Short-Term Disability Insurance, Life Insurance, Supplemental Life and AD&D Insurance, as well as a Flexible Spending Account.
  • Building a Family: We were named “Best Place for Working Parents” 4 years in a row due to our commitment to family-friendly policies and practices.
  • Work-Life Integration: Other benefits include credit union membership, a casual work environment, paid covered parking, and an onsite fitness facility with showers.
  • In addition, we also offer access to a variety of onsite services, such as a massage therapist and personal trainer, car wash and detail service, vehicle refueling service, and food delivery service.

Job title

Manager – Item Processing

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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