Senior Research Manager managing Food & Beverage clients through research projects at Ipsos. Overseeing analytical plans, data extraction, insights generation, and client relationships.
About the role
- Manager leading a team of bioprocessing application specialists in a global life science firm. Overseeing technical support and driving customer engagement through training and collaboration.
Responsibilities
- Build and lead a technically proficient team of in-house application specialists.
- Support in the develop training programs focused on bioprocessing workflows, GMP compliance, and emerging technologies.
- Mentor team members in advanced application support, troubleshooting, and customer engagement.
- Allocate resources based on technical competency and customer needs across multiple modalities.
- Support product lifecycle activities including validation, scale-up, and tech transfer.
- Define and monitor KPIs related to technical support efficiency, customer satisfaction, and lead conversion.
- Analyze performance data to identify gaps and implement continuous improvement strategies.
- Oversee technical support for customer inquiries, demos, and application development.
- Drive engagement through webinars, application notes, and on-site technical consultations.
- Collaborate with sales and marketing to translate customer needs into technical solutions.
- Manage daily operations of the Inside Applications team, including scheduling and workload balancing.
- Lead special projects such as data generation for product launches, application development, and competitive benchmarking.
- Partner with R&D, Product Management, and Field Applications to ensure cohesive technical messaging.
- Provide logistical and technical support for trade shows, training events, and internal workshops.
Requirements
- Bachelor’s or master’s degree in biotechnology, Biochemistry, Chemical Engineering, or related life science discipline.
- 3+ years of management experience in life-sciences support function.
- 2+ years of hands-on experience with any of the following bioprocessing technologies including: Fluid Management Technologies, (single-use) Séparation Technologies, (TFF, UF/DF) Process analytical technologies (PAT) Cell Culture Technologies (bioreactors)
- Experience with GMP documentation and validation protocols
- Proven ability to lead technical teams and drive performance through KPIs.
- Strong project management and resource allocation skills.
- Excellent communication and cross-functional collaboration capabilities.
- Passion for innovation and alignment with our core values: Sustainability, Openness, Enjoyment.
Benefits
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen’s Network"
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
- Retirement Savings Plan: 401 k (with generous company match)
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
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