BU
Bundesdruckerei-GruppeFachinformatiker, IT-Operator – Operations Center
IT - Operator for monitoring IT services at Xecuro GmbH in Bonn. Collaborating on secure digital solutions in a proactive operational role.
About the role
- Overseeing a national bilingual, remote, and 24/7 DSG team, ensuring high service standards and value through effective management and leadership
- Building strategic partnerships with key internal stakeholders to increase awareness and engagement with DSG and optimize workflow efficiency
- Providing leadership, direction and expertise for DSG functions, including employee relations, engagement and change management
- Ensuring timely and high-quality services delivery to meet deadlines, adhere to document production and support processes, and make procedural adjustments as necessary
- Identifying opportunities for process improvement, recommending innovative changes, and leading implementations across DSG, Resource Centre, and LSS nationally
- Collaborating with Supervisors on staff absences, vacation planning, and managing overtime while maintaining operational and cost efficiencies
- Monitoring workflows and key metrics, analyzing data to identify trends, and developing recommendations for change and improvement
- Reviewing department metrics regularly and preparing monthly reports
- Conducting individual and team meetings and coordinating regular training events for Supervisors and Document Specialists
- Managing performance management processes with Supervisors: setting objectives and providing ongoing feedback
- Leading firm-wide projects, preparing change management and communication plans to facilitate seamless transitions
- Leading talent acquisition and talent management processes and collaborating on annual budget preparation
- Coaching Supervisors to build and maintain effective working relationships with DSG clients and stakeholders
- Providing coverage/backup for DSG management team members and attending off-hour events as required
Requirements
- Required post secondary education in the fields of business or office administration
- Minimum 6-10 years of relevant experience, including management role
- Minimum 6 years of experience in team leadership and operations management
- Experience managing remote teams (asset)
- Experience as a business lead on projects (highly desirable)
- Experience in Human Resources or equivalent (asset)
- Exceptional analytical and communication skills
- Demonstrated resilience and adaptability; ability to multitask and work under tight deadlines
- Strong interpersonal and relationship-building abilities with emotional intelligence
- Flexibility in work hours and willingness to step into leadership coverage roles
- Technological proficiency and ongoing commitment to professional development
- Availability for shift: Monday to Friday, 12:00 pm - 8:00 pm ET
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm
- Wellness and technology reimbursements
- Competitive compensation
- Generous time off, including a day off to volunteer and a day off for your birthday
- Hybrid work environment
- Commitment to professional development and growth opportunities
- Strong community involvement and commitment to equity, diversity and inclusion
- Collaborative, cohesive culture connecting lawyers and business teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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