Hybrid Manager, Critical Infrastructure Operations Support

Posted 3 months ago

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About the role

  • Manager responsible for overseeing critical infrastructure operations for wireless communications company. Focused on electrical systems, HVAC maintenance, and vendor management with a commitment to safety.

Responsibilities

  • Serve as the SME for edge shelters, edge data centers, and related building systems
  • Oversee electrical systems, including grounding, load balancing, and compliance with NEC (National Electrical Code) standards
  • Maintain HVAC systems, ensuring optimal performance and adherence to temperature/humidity parameters for sensitive telecom and IT equipment
  • Monitor and manage UPS, battery backup, and generator systems to ensure uninterrupted operations
  • Respond to and resolve any safety or operational issues including working with vendors and regional support managers to repair damage caused by natural disaster, weather, falls or other causes
  • Ensure proper visibility and escalate major hazards which present safety or critical infrastructure integrity issues to the Director of Network Operations
  • Perform and record site safety and compliance inspections in accordance with safety regulations
  • Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner and reported to management
  • Manage vendor performance for preventative and corrective maintenance on shelters, power systems, and HVAC
  • Provide operational support for OSP infrastructure, including fiber optic installation, maintenance, and troubleshooting

Requirements

  • Bachelor’s degree in electrical engineering, Telecommunications, Mechanical Engineering, or related field
  • 7+ years of experience in technical operations, data center facilities, telecom shelters, or critical infrastructure support
  • 2+ years of experience managing technical teams or leading cross-functional projects
  • Proven expertise in electrical systems, grounding, HVAC, OSP/fiber optics, and environmental control standards
  • Experience with vendor management, contract oversight, and SLA compliance
  • Strong knowledge of industry standards such as NEC, ANSI/TIA-942, and ASHRAE guidelines for data center environments

Benefits

  • Competitive benefits and compensation package

Job title

Manager, Critical Infrastructure Operations Support

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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