Sales Manager providing servicing for Employee Benefits products at Allianz Life Insurance in Malaysia. Focused on business generation, client relationships, and training intermediaries.
About the role
- Major Incident Manager for Computacenter handling incident response across retail and finance sectors. Ensuring service restoration with strong stakeholder communication and incident management.
Responsibilities
- End to end management of major incidents within a multi-customer environment.
- Provide verbal and written communications within an agreed SLA.
- Host technical and/or management bridges to assist with incident investigation and resolution.
- Effectively manage and escalate ad hoc issues that arise during the lifecycle of the incidents.
- MIM Prevention, trend analysis and incident review to enable swift Problem engagement and continued support in the lifecycle.
- Keep the customer at the heart of everything you do even when faced with uncertainty and pressure.
- Complete comprehensive handovers upon incident resolution, liaising with Problem and Change management to strive for continual service improvement.
Requirements
- Good working knowledge of the Major Incident process and supporting ITIL functions.
- Great verbal and written communication skills to converse with stakeholders at all levels.
- Show a high level of command and control during conference calls both internally and customer facing.
- Ability to cope under pressure.
- Advantageous to hold ITIL Foundation v3 or v4, or experience of working in an ITIL structured environment.
- Willingness to apply for various levels of security clearance dependant on customer and business needs.
- Ability to travel when required, although a rare occurrence.
- SC Clearance is a mandatory requirement.
Benefits
- Hybrid working model
- 24/7 Global Major Incident Management support
- Supportive and inclusive work environment
- Opportunities for personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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