Dayforce Engagement Senior Manager at PwC leading implementation of Dayforce programs for clients. Consulting on project management and software solutions to enhance operational efficiency.
About the role
- Major Incident Manager for Computacenter handling incident response across retail and finance sectors. Ensuring service restoration with strong stakeholder communication and incident management.
Responsibilities
- End to end management of major incidents within a multi-customer environment.
- Provide verbal and written communications within an agreed SLA.
- Host technical and/or management bridges to assist with incident investigation and resolution.
- Effectively manage and escalate ad hoc issues that arise during the lifecycle of the incidents.
- MIM Prevention, trend analysis and incident review to enable swift Problem engagement and continued support in the lifecycle.
- Keep the customer at the heart of everything you do even when faced with uncertainty and pressure.
- Complete comprehensive handovers upon incident resolution, liaising with Problem and Change management to strive for continual service improvement.
Requirements
- Good working knowledge of the Major Incident process and supporting ITIL functions.
- Great verbal and written communication skills to converse with stakeholders at all levels.
- Show a high level of command and control during conference calls both internally and customer facing.
- Ability to cope under pressure.
- Advantageous to hold ITIL Foundation v3 or v4, or experience of working in an ITIL structured environment.
- Willingness to apply for various levels of security clearance dependant on customer and business needs.
- Ability to travel when required, although a rare occurrence.
- SC Clearance is a mandatory requirement.
Benefits
- Hybrid working model
- 24/7 Global Major Incident Management support
- Supportive and inclusive work environment
- Opportunities for personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Manager overseeing a team for maintenance operations in Scania's Luleå facility. Focus on employee development, productivity, and operational efficiency.
RN managing skilled nursing and patient admissions within a hospice interdisciplinary team in Virginia. Conducting routine visits and coordinating care for hospice patients.
RN Case Manager providing skilled nursing for patients in their residences. Coordinating with hospice interdisciplinary teams to meet patient and family needs.
RN Case Manager providing skilled nursing for patients at home in hospice care. Responsible for admissions, routine visits, and interdisciplinary team coordination.
Admissions Manager leading enrollment at Hamelin - Laie International School in vibrant Barcelona. Driving recruitment strategies and optimizing processes for student admissions.
Senior Problem Manager leading global, cross - functional initiatives for technology incidents at Broadridge. Strengthening operational resilience and elevating incident management practices within ITIL framework.
Disability Case Manager delivering client - focused disability solutions in a hybrid work environment at Canada Life. Proactively managing disability claims and developing case management plans during periods of disability.
Manager of Business Platform Product at Canada Life overseeing strategy and improvement of contact centre platforms. Delivering customer - centric, data - informed solutions while collaborating across teams.
Assistant Manager leading team operations and ensuring hospitality at restaurant chain. Overseeing smooth workflow and team development while fostering a positive working environment.