Analista de Operações de Loyalty enhancing loyalty program efficiency and client experience at Atlantica Hospitality International. Focus on performance, partnerships, and customer satisfaction via various initiatives.
Responsibilities
Track the performance of the redemption shelf.
Monitor performance reports.
Support hotel performance.
Execute benefits and engagement campaign activities, such as giveaways, activations, and events.
Interface with catalog suppliers.
Prepare performance and commercial partnership reports.
Document business rules and create supporting materials for hotels and stakeholders.
Requirements
Bachelor's degree in Administration, Marketing, Hospitality, or related fields.
Previous experience in loyalty program operations or CRM.
Intermediate knowledge of Excel/Google Sheets and monitoring/tracking tools.
Strong communication skills, analytical mindset, and a focus on problem-solving.
Experience with integrations, benefits providers, or commercial partners is a plus.
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