PC
PCCWBusiness Analyst
Analyst in AI - Driven Finance Team driving transformation for finance processes across 500+ staff. Supporting multiple Business Units with business process reengineering, AI applications, and operational efficiency.
About the role
- Review, update, and enhance existing end-to-end process maps, SOPs, and onboarding documentation related to SME bridging products.
- Assist in mapping and documenting new processes and customer journeys in line with operational changes and strategic objectives.
- Collaborate with stakeholders across Operations, Credit, Risk, Compliance, Finance, and Technology to validate the accuracy and feasibility of documented processes.
- Identify pain points, inefficiencies, and opportunities for process simplification, automation, and improvement.
- Support the design, documentation, and testing of operational frameworks for the upcoming launch of the Regulated Bridging product.
- Ensure all documentation is clear, consistent, and compliant with relevant regulatory and policy requirements.
- Maintain version control and ensure timely updates to all process and procedural documentation.
- Contribute to the development of scalable, efficient, and sustainable operational practices.
Requirements
- Up to 3 years’ experience in financial services, lending operations, business analysis, or process documentation.
- Strong understanding of operational workflows and SOP development, with the ability to translate processes into practical application.
- Familiarity with lending products, onboarding procedures, and customer lifecycle management.
- Experience working in regulated environments and applying compliance standards to operational processes.
- Proficiency in using documentation and collaboration tools (e.g., Confluence, SharePoint, Lucidchart).
- Excellent organisational skills and a strong attention to detail.
- Exceptional written and verbal communication abilities.
- Proven ability to work both independently and collaboratively in a fast-paced environment.
Benefits
- Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
- Work From Anywhere – Up to 4 weeks per year to work remotely from anywhere in the world.
- Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
- Hybrid Working – To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.
- Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage to keep you healthy.
- Enhanced Pension Scheme – Helping you plan and save for a secure future.
- Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
- Discretionary Company Bonus – Rewarding your contribution to our shared success.
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