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About the role
- Loan Counselor responsible for collecting delinquent loan payments at University Bank. Contacting borrowers and working with internal staff to maximize collection potential.
Responsibilities
- Contact borrowers in early stages of delinquency to remedy defaults
- Ensure adherence to regulatory requirements for collections process
- Work with internal/external staff and investor contacts to maximize potential for collection
- Create and mail loss mitigation letters and financial packages as requested by the borrower
- Maintain borrower’s default department files
- Retrieve and process collections voicemails
- Inform borrowers about available assistance options or potential consequences of foreclosure or bankruptcy
Requirements
- High school diploma (or equivalent) required
- Previous experience in mortgage loan servicing desired
- Previous experience in collections and/or default servicing desired
- Maintain & foster positive relationships with customers and business partners
- Complete all assigned training in a timely manner
- Provide professional communication in both oral & written expression
- Excellent organizational, time management & analytical skills
- Able to communicate effectively
- High degree of accuracy
- High degree of dependability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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