Lifecycle Marketing Manager building lifecycle marketing programs at Arketa, a company focusing on fitness and wellness platforms. Collaborating with the marketing team to drive customer engagement and retention.
Responsibilities
Email marketing leadership - Own and execute our mass email outbound program, creating campaigns that drive customer acquisition, expansion, and retention across the full customer lifecycle
Newsletter strategy - Lead our newsletter program, creating valuable content that keeps our community engaged and informed about industry trends, product updates, and growth strategies
Referral program innovation - Revamp and optimize our referral program to turn our happiest customers into our best advocates, designing incentives and experiences that drive organic growth
SMS program development - Build and launch our SMS marketing program from the ground up, creating timely, relevant touchpoints that complement our email strategy
Customer journey optimization - Own the end-to-end customer journey for assigned audience segments, mapping touchpoints and optimizing experiences across channels to maximize engagement and retention
Cross-channel campaign execution - Collaborate on multi-channel marketing campaigns, including email, SMS, in-app notifications, and partner channels to create cohesive customer experiences
Performance analysis - Monitor and assess the effectiveness of lifecycle marketing initiatives, using reach, engagement, and pipeline KPIs to inform strategy adjustments and optimize results
Requirements
Proven track record of developing and executing successful lifecycle marketing programs at a SaaS company, ideally B2SMB SaaS company
Strong email marketing expertise with experience in platforms like Klaviyo, Mailchimp, or similar tools
Experience building and optimizing referral programs that drive measurable growth
SMS marketing experience, including campaign strategy, segmentation, and compliance
Analytical mindset with ability to use data to drive decisions and optimize performance across the customer lifecycle
Strong collaborator and driver of decisions – can communicate a clear strategy, own concrete deliverables, and motivate cross-functional team members
Experience in a fast-paced environment, ability to drive clarity and decisions, and organizational skills to manage multiple projects with tight deadlines effectively
Benefits
Competitive Salary, Stock Options, and Performance-based Bonuses
Comprehensive Medical, Vision and Dental Insurance
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