Hybrid Legal Administration Manager

at Brown Gren Abraham & McCracken, LLC

• Job title: Legal Administration Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,664 - $104,739 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Denver, United States

About the role

• Legal Administration Manager overseeing administrative duties and ensuring quality service to clients at the firm. Managing day-to-day activities and leading staff in alignment with business objectives.

Responsibilities

• Collaborate closely with the Chief Executive Officer on the Firm's administrative duties.
• Guarantee the highest quality service to clients and oversee the Firm's day-to-day activities.
• Lead employees to be productive, aligning day-to-day tasks with business objectives.
• Serve clients and staff across various business operations.
• Report directly to the Firm's CEO.

Requirements

• Recommend policy and procedure improvements to enhance client service satisfaction.
• Collaborates with Firm’s managed service provider on all IT management issues, tickets, and executes projects.
• Manages the Firm’s data security incident response plan in compliance with cyber security insurance policy requirements as well as client expectations and mandates.
• Manages all client and new business relationships, to include: fee agreements, receipt of trust funds, proper establishment of billing procedures, and receipt and distribution of guidelines and litigation protocols.
• Coordinate with the Finance Manager and Billing Coordinator in the identification of billing issues in compliance with client guidelines and Firm protocols to ensure proper resolution.
• Responsible for completion of all client audits—compliance, financial, and cyber—in collaboration with the lead attorney, the Firm’s managed service provider (if necessary), and the Board.
• Communicates and explains new directives, policies, or procedures to supervising attorneys; for major changes, meets with entire staff to explain changes, answer questions, and maintain morale as directed.
• Effectively manages warranty and administrative service contracts. In charge of all aspects of providing services in accordance with these agreements.
• Collaborate with Human Resources Manager and supervising attorneys to conduct interviews and evaluate staff performance, identify areas of improvement, and enforce quality standards.
• Research active assigned paralegal file counts and make recommendations for reassignment during onboarding/offboarding intervals and ensure enforcement of quality standards.
• Collaborate with CCO in managing the Training Coordinator and in creating and maintaining forms, tools, and training materials to educate and support staff in changing rules, procedures, and processes.
• Collaborate with the Human Resources Manager on onboarding and offboarding processes to ensure compliance with all security and administrative functions.
• Maintains/renews all Firm insurance plans.
• Supervise staff to make sure professional events and advertising initiatives are planned appropriately and the website is kept current.
• Assists with Firm compensation calculations in liaison with Finance Manager. Assist as a backup who may deposit incoming payments and reimbursements using the remote deposit terminal.
• Serves as security control and back-up for Finance Manager in daily banking activities, including payment, transfer, and wire approvals, if necessary, as approved by the CEO. Serves as back-up for Finance Manager in Expensify, QuickBooks, and bill.com financial software platforms, as needed, and as approved by the Board.
• Maintains and manages all vendor service contracts and warranties. Responsible for overseeing all aspects of services provided in accordance with these agreements.
• Coordinate with the Human Resources Manager to ensure adequate and safe compliance with OSHA.
• Maintains office space contracts and leases as negotiated by the Firm. Ensures resolution of building maintenance issues, parking, and security compliance.
• Ensures adequate supply of technical equipment and furniture to meet the ongoing needs of the Firm.
• Manages the Firm's litigation software management program, to include employee education on processes and updates as well as researching capabilities and advancements, communicating the same to the CEO.
• Collaborates with the Chief Executive Officer to understand Firm goals and initiatives to be able to meet the above job requirements.
• Plans and coordinates the work and schedules of the assigned administrative staff.

Benefits

• Annual compensation starting range: $70,664 - $104,739 DOE.
• Medical insurance, Employee Assistance Program (EAP), Health Savings Account, with GYM Reimbursement Program
• Dental insurance
• Vision insurance
• Accident insurance
• 401(k) retirement savings plan / Immediate 100% vesting
• Flexible working hours/hybrid system
• Casual but professional work environment
• Paid Vacation and Sick Time
• Holiday Paid time off.