Lead Customer Contracts Manager at Alexander Dennis ensuring smooth customer contract delivery and satisfaction. Leading a team and collaborating across departments in a hybrid environment.
Responsibilities
Head up the Contract Management team
Ensure smooth delivery of customer contracts from order to completion
Act as escalation point for live contracts
Deputize for the Head of Customer Contracts when needed
Work cross-functionally to ensure customer satisfaction
Manage contract specifications
Support key factory processes and customer visits
Requirements
Experience in contract management within a manufacturing environment
Strong negotiation skills
Excellent communication skills
Ability to manage a team while working under pressure
Confidence in navigating complex contracts and collaborating across departments
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