Lead the design and delivery of high-quality technical documentation for business-critical systems
Directly manage a team of Business Systems Analysts and Technical Writers to deliver high-quality documentation
Own the delivery roadmap, planning, and execution of client engagements focused on technical SOPs
Conduct research on documentation quality benchmarks and develop maturity models tailored to client environments
Ensure the final product meets quality, usability, and compliance standards
Support the Engagement Lead by identifying future client needs and potential follow-on opportunities
Requirements
Proven experience in technical documentation within complex IT environments
Strong leadership capabilities with prior experience managing multidisciplinary teams
Skilled in client relationship management and confident in stakeholder communications
Deep understanding of software development lifecycle and IT operations
Ability to independently drive initiatives from planning through to delivery
Bonus Points For
Prior consulting experience in Insurance or Financial Services
Familiarity with documentation tools such as Confluence, MadCap Flare, or Adobe FrameMaker
Exposure to compliance or risk documentation standards
Experience creating and applying SOP maturity frameworks
Strong understanding of Agile delivery methods
Benefits
Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution
Virtual Health Care – Company-paid program available to all employees and their dependents/partners
Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners
Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment
New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child
Wellness Support – Fitness reimbursement benefit to promote health and well-being
Business Coach from Day 1: Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco.
Senior Talend Consultant responsible for regulatory compliance in Data Management Office. Engaging in functional analysis, technical specifications, and job development in hybrid environment.
Wellbeing and Leadership Trainer and Coach for the Changemakers programme to enhance personal and community wellbeing in contexts of conflict and violence.
Technology Advisory Consultant helping organizations drive digital transformation and operational efficiency. Join a team that translates business goals into tech solutions with a focus on growth sectors.
Investment Strategy & Competitive Intelligence Consultant at Medtronic, translating business insights for executive - level decisions. Lead competitive intelligence for Neuromodulation, improving healthcare access and equity.
Professional Services Consultant delivering AI - powered customer experience solutions for organizations. Designing, implementing, and optimizing Genesys Cloud solutions to enhance engagement.
Consultant QSE in alternance contributing to environmental and safety studies at Bureau Veritas. Engaging with clients on regulatory compliance and risk assessment within a team in Rouen.
Consultant in digital analytics focusing on Adobe solutions at Deloitte. Collaborating on strategic digital analytics projects with leading companies in a hybrid work model.
Trial Graphics Consultant providing graphics - related support for arbitrations, hearings, and trials at leading global law firm Latham & Watkins. Collaborating with legal teams to create persuasive visuals and delivering on - site support.
PMS Consultant at Litera implementing legal practice management software solutions. Engaging with customers to maximize software usage and guiding implementation projects.
Consultant role implementing Benner health management software solutions for clients in the health sector. Involves training and supporting users in effective system utilization.