Customer Experience Design Lead at Vodafone responsible for Leading Digital Transformation in Turkey. Collaborating to enhance customer experiences with innovative solutions and insights.
About the role
- SCM Customs & Trade Compliance Solution Design Manager at Novartis ensuring global compliance processes. Collaborating with cross-functional teams to design, build, and deploy solutions.
Responsibilities
- Act as the Business Solution Manager responsible for Customs & Trade Compliance in close collaboration with the GPO (Global Process Owners), Global NVS CTC department, Business Champions, Functional IT Experts, if required with the local authorities and the LDC Adopt counterpart.
- Responsible to elaborate deliverables as per the project plan during conceptual design, build and adopt phase.
- Ensure a proper design of the solution to ensure Novartis is compliant in Customs & Trade Compliance by introducing global and local solutions in the upcoming LDC releases.
- Establish or update business standard operating procedures.
- Review and adopt, if necessary, the training material and working instructions.
- Execute business screening of IT solutions and testing of solution(s).
- Support and contribute to data migration in Customs & Trade Compliance.
- Align and agree on integration of relevant processes and their respective system solution(s) with Customs & Trade Compliance e.g. in the area of commercial operations, Intercompany Order Management and Direct Procurement.
- Ensure that user requirements and functional specifications are consistent with global / local processes.
- Contribute to master data preparation for Screening, Testing and cut over.
- Support cutover and hyper care phases to ensure proper go live for the first mover countries and subsequent country deployments.
- Secure business reporting requirements in Customs & Trade compliance together with the Reporting and Analytics team.
Requirements
- Various years of experience in a Customs & Trade Compliance role either in a Commercial Entity or Manufacturing side either within Novartis or in the Pharmaceutical Industry.
- Very good understanding of processes in the area Trade Compliance like Preference Management, Inward Processing, Legal control ideally using SAP GTS
- Experience in solution design related to Customs & Trade Compliance by using SAP Global Trade Services (GTS)
- Successfully completed university degree in the fields of supply chain management, Logistics, Customs & Trade Compliance, Information science or comparable education.
- Ability to work independently and in a structured and careful manner.
- Positive and pro-active attitude.
- Flexibility to work in a fast-paced, quickly changing work environment.
- High degree of teamwork and quality orientation
- Ability to operate in a global matrix environment.
Benefits
- Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary
- Risk Life Insurance (full cost covered by Novartis)
- 5-week holiday per year; (1 week above the Labour Law requirement)
- 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report
- Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 17,500 CZK per year
- Meal vouchers in amount of 105 CZK for each working day (full tax covered by company)
- Car allowance/Company Car
- MultiSport Card
- Employee Share Purchase Plan
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