Hybrid L3 IT Systems and Cloud Engineer

Posted last month

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About the role

  • Manage and troubleshoot L3 incidents (P1/P2) and implement permanent measures
  • Perform minor and major infrastructure changes
  • Lead reviews of IT environments and provide fit-for-purpose technical recommendations
  • Mentor L1/L2 teams through knowledge sharing
  • Proactively identify technical issues and potential risks
  • Champion documentation and maintenance of the technical knowledge base
  • Participate in rotational on-call responsibilities
  • Serve as technical advisor guiding decisions using evidence and industry best practices
  • Manage escalated support requests and ensure stability and security of clients' technology environments
  • Report to the Service Operations Manager as a key member of the Service Operations Team

Requirements

  • Minimum 6 years’ experience or more as a Systems Engineer or similar role
  • Readiness to perform and grow within a fast-moving MSP environment
  • Proven record and hands-on experience with Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune, Autopilot)
  • Experience with Email Routing and Security Gateways (Mimecast, Defender)
  • Experience with Endpoint protection (Sophos, CrowdStrike, Defender or similar)
  • Basic network knowledge
  • A security-first mindset (compliance & risk) with a proactive approach to prevention
  • Exceptional professionalism, organisational skills and efficient time management (timesheets)
  • Strong interpersonal and communication skills that inspire trust, influence outcomes, and demonstrate role-model leadership
  • Autonomous and proactive individual with a keen willingness to learn

Benefits

  • Be part of a purpose-driven team making a real impact
  • Supportive, inclusive, and agile environment
  • Access to ongoing learning, certifications and professional development
  • Flexible hybrid work options (3 days in office per week)
  • Great benefits
  • Supportive environment and fun collaborative culture
  • Training / mentoring programs
  • Regular, fun social events
  • Daily breakfast, monthly staff lunch

Job title

L3 IT Systems and Cloud Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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