Senior Managing Director at Ankura leading human capital consulting engagements with significant revenue targets. Focus on business development and client relationship management in multiple industries.
About the role
- Own the end-to-end creation and maintenance of internal documentation, SOPs, and process maps for our Data Center AI and supplier operations teams.
- Build clear, actionable documentation for operational workflows (e.g., circuit ordering, decomm procedures, capacity planning, supplier onboarding etc).
- Partner with business operations, engineering, networking, and procurement teams to gather and validate technical and procedural information.
- Establish document governance standards (e.g., version control, naming conventions, access control).
- Develop and maintain team-specific Confluence or Notion spaces as central repositories for operational knowledge.
- Translate high-complexity and technical information into documentation accessible by internal stakeholders across departments.
- Create one-pagers and executive-ready summaries to support quick decision-making.
- Help design and maintain a scalable system of record for data center and supplier operations processes.
- Drive proactive audits and cleanup of existing documentation to ensure accuracy and usability.
- Contribute to onboarding and training materials for new hires and cross-functional teams.
Requirements
- Bachelor’s degree or higher or equivalent in a related field
- 10+ years in writing, documentation, knowledge management, or business operations roles, ideally in infrastructure, AI, or data center environments.
- Experience creating SOPs, process docs, and operational content in tools like Confluence, Notion, Google Workspace, etc.
- Comfort working with teams across engineering, operations, and suppliers.
- Excellent writing and organizational skills.
- Experience in a high-growth or high-ambiguity environment is strongly preferred.
- Familiarity with data center operations, vendor management, or networking provisioning is a plus.
Benefits
- Health, dental, and vision coverage for you and your dependents
- Wellness and Commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible Paid Time Off Plan that we all actually use
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AS
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