Hybrid Knowledge Management Lead – Process Strategy

at Lambda

• Job title: Knowledge Management Lead – Process Strategy
• Job type: Full Time
• Experience level: Senior
• Salary: $162,000 - $243,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Seattle, United States

About the role

• Knowledge Management & Process Strategy Lead at Lambda, ensuring operational documentation for AI training and inference processes. Collaborating across teams to maintain clarity and governance in documentation.

Responsibilities

• Own the end-to-end creation and maintenance of internal documentation, SOPs, and process maps for our Data Center AI and supplier operations teams.
• Build clear, actionable documentation for operational workflows (e.g., circuit ordering, decomm procedures, capacity planning, supplier onboarding etc).
• Partner with business operations, engineering, networking, and procurement teams to gather and validate technical and procedural information.
• Establish document governance standards (e.g., version control, naming conventions, access control).
• Develop and maintain team-specific Confluence or Notion spaces as central repositories for operational knowledge.
• Translate high-complexity and technical information into documentation accessible by internal stakeholders across departments.
• Create one-pagers and executive-ready summaries to support quick decision-making.
• Help design and maintain a scalable system of record for data center and supplier operations processes.
• Drive proactive audits and cleanup of existing documentation to ensure accuracy and usability.
• Contribute to onboarding and training materials for new hires and cross-functional teams.

Requirements

• Bachelor’s degree or higher or equivalent in a related field
• 10+ years in writing, documentation, knowledge management, or business operations roles, ideally in infrastructure, AI, or data center environments.
• Experience creating SOPs, process docs, and operational content in tools like Confluence, Notion, Google Workspace, etc.
• Comfort working with teams across engineering, operations, and suppliers.
• Excellent writing and organizational skills.
• Experience in a high-growth or high-ambiguity environment is strongly preferred.
• Familiarity with data center operations, vendor management, or networking provisioning is a plus.

Benefits

• Health, dental, and vision coverage for you and your dependents
• Wellness and Commuter stipends for select roles
• 401k Plan with 2% company match (USA employees)
• Flexible Paid Time Off Plan that we all actually use