Associate Consultant focusing on transformation delivery for government and public sector clients. Conducting diagnostic studies and developing tailored strategies for operational efficiency in Gurugram, India.
About the role
- Knowledge Consultant developing Knowledge Management solutions at Sun Life. Establishing best practices and conducting process optimization to enhance client experience.
Responsibilities
- Develop and evolve Knowledge Management (KM) solutions
- Establish and maintain KM best practices
- Conduct process optimization to enhance existing processes
- Build, sustain, and leverage relationships with cross-functional teams
- Manage Continuous Improvement activities
- Lead the assessment of current processes to identify inefficiencies
- Develop and maintain Key Performance Indicators (KPI) and metrics
Requirements
- University degree or college diploma in business (or equivalent years of experience)
- Three years of work experience in Knowledge Management
- 3-5 years of continuous improvement in a client-focused environment
- Proficient knowledge of KM principles, processes, and tools
- Sound knowledge of project management techniques
- Knowledge of change management methodologies
- Experience with MS Excel, MS PowerPoint, MS Visio, and SharePoint
- Excellent written and verbal communication skills
- Bilingualism (French, English required for Quebec)
Benefits
- A caring, supportive, and inclusive culture
- Flexible work arrangements
- Professional development opportunities
- Incentive plans, payment under which is discretionary and subject to individual and company performance
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