Analyst II focusing on Oracle EPM Cloud projects at Invesco. Managing EDMCS implementations and serving as a liaison between finance and technical teams.
About the role
- Keeper/Analista SAC role at SEC Newgate managing PQRS in social media for clients. Requires digital crisis management and community engagement skills.
Responsibilities
- Manejo y gestión de PQRS en redes sociales.
- Elaboración de informes de gestión.
- Gestión de la reputación digital.
- Responder a crisis de manera efectiva.
- Gestionar casos internos y crear estrategias para generación de leads.
Requirements
- Mínimo 2 años de experiencia en gestión de PQRS.
- Manejo de herramientas de monitoreo y social listening , especialmente Brandwatch.
- Experiencia en la elaboración de informes de gestión.
- Capacidad para gestionar la reputación digital , responder a crisis en el menor tiempo posible y tomar acciones efectivas para mitigar riesgos y proteger la imagen de marca.
- Conocimiento y manejo de plataformas como: Meta, Instagram, X (Twitter), TikTok Business.
- Experiencia en gestión de casos internos y en la creación de estrategias para generación de leads.
- Experiencia comprobada en manejo de crisis digitales.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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