Operations Manager overseeing daily operations and optimizing workflow at a creditors’ rights law firm. Collaborating with senior leadership to improve efficiency and performance.
About the role
- Junior Operations Manager in a fintech startup focusing on payment processes and client satisfaction. Responsible for payment workflows and process optimizations in a hybrid work environment.
Responsibilities
- Independently manage all payment processes for our factoring product. This includes validating billing data, preparing posting instructions for disbursements and repayments, and approving payments.
- Ongoing quality control of the automated posting system for our digital factoring product, as well as performing rebookings and correcting transaction data.
- Proactively resolve special cases in collaboration with the Customer Support and Customer Onboarding teams.
- Document recurring issues and implement process improvements together with the team.
- Support the dunning and collections process, including handling inquiries from our external collections service provider.
Requirements
- At least 1 year of professional experience in administrative processing, (medical) factoring, customer service, or accounts receivable management — ideally at a factoring company or a fintech startup.
- Interest in working in a fast-paced environment as part of a motivated team with a high degree of autonomy.
- Detail-oriented and structured working style with strong analytical skills.
- Team-player mentality with a collaborative approach while demonstrating a high level of initiative.
- Good knowledge of Microsoft Excel and Google Sheets.
- Very good German and good English skills.
Benefits
- Tackle a meaningful challenge: improve healthcare and become part of one of the most promising fintech startups in the European health market.
- Opportunities to take responsibility and work independently.
- Hybrid work model — based in Berlin or remote.
- Free Deutschlandticket or Swapfiets membership.
- Urban Sports Club membership.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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