Hybrid Junior IT Infrastructure Analyst

Posted 2 months ago

Apply now

About the role

  • Junior Infrastructure Analyst managing network operations in Command Center team. Working with telecommunications and network security, based in Piracicaba - SP.

Responsibilities

  • Manage incidents and service requests essential to operations and make decisions for critical and urgent cases;
  • Provide guidance and support to Service Desk and Field Support teams;
  • Understand the overall IT process to support decision-making;
  • Identify and analyze recurring issues and propose improvements;
  • Strong analytical capability for incidents and requests related to all IT services.

Requirements

  • Currently pursuing a bachelor's degree in Computer Science, Computer Engineering, Systems Analysis and Development, or a related field;
  • Knowledge of Telecommunications (analysis of network equipment), routers, and SD-WAN. Experience in networking and security with vendors such as Cisco, Juniper, HP, Huawei, Fortinet, Check Point, Extreme, Mist, and cloud vendors;
  • Knowledge of core L2 and L3 network protocols and experience with cloud environments (Azure, AWS, OCI, Google Cloud);
  • CCNA, JNCIA, or equivalent industry certification;
  • Experience handling critical incidents;
  • Experience with the ITSM tool ServiceNow.

Benefits

  • Availability to work on-site four days per week at the COSTA PINTO unit in Piracicaba, SP.

Job title

Junior IT Infrastructure Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job