Commercial Products Analyst I assisting with Denver Health Medical Plan's maintenance, compliance, and reporting. Involving member experience support and marketing collaboration in a hybrid work environment.
About the role
- Junior Infrastructure Analyst managing network operations in Command Center team. Working with telecommunications and network security, based in Piracicaba - SP.
Responsibilities
- Manage incidents and service requests essential to operations and make decisions for critical and urgent cases;
- Provide guidance and support to Service Desk and Field Support teams;
- Understand the overall IT process to support decision-making;
- Identify and analyze recurring issues and propose improvements;
- Strong analytical capability for incidents and requests related to all IT services.
Requirements
- Currently pursuing a bachelor's degree in Computer Science, Computer Engineering, Systems Analysis and Development, or a related field;
- Knowledge of Telecommunications (analysis of network equipment), routers, and SD-WAN. Experience in networking and security with vendors such as Cisco, Juniper, HP, Huawei, Fortinet, Check Point, Extreme, Mist, and cloud vendors;
- Knowledge of core L2 and L3 network protocols and experience with cloud environments (Azure, AWS, OCI, Google Cloud);
- CCNA, JNCIA, or equivalent industry certification;
- Experience handling critical incidents;
- Experience with the ITSM tool ServiceNow.
Benefits
- Availability to work on-site four days per week at the COSTA PINTO unit in Piracicaba, SP.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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