Service Operations Analyst ensuring accurate billing and high - quality reporting for call center and help desk services. Collaborating across teams to lead process improvements and manage client communications.
About the role
- Junior Customer Operations Engineer at Open Systems supporting secure and scalable network infrastructures. Assisting in deploying, operating, and maintaining networking and security solutions in a hybrid environment.
Responsibilities
- Assist in deploying, operating and maintaining secure, scalable, and high-performing network infrastructures.
- Contribute to the management and monitoring of network security controls including firewalls, IDS/IPS, proxies, and email security gateways.
- Participate in troubleshooting network performance issues and security incidents under senior engineers’ guidance.
- Support the deployment and configuration of SD-WAN solutions and cloud network integrations (preferably Azure).
- Monitor network traffic, logs, and alerts to identify and mitigate potential threats.
- Continuously learn and contribute to improving network performance, automation, and security posture.
- Support the deployment, operations, and maintenance of network infrastructure including routers, switches, firewalls, and VPNs.
Requirements
- Approximately 0-2 years of hands-on experience in enterprise networking and security operations.
- Good understanding of networking fundamentals: TCP/IP, Routing, Switching, VLANs, DHCP, DNS, and VPNs.
- Basic experience with firewalls, VPNs, and security gateways.
- Exposure to network automation and scripting (Python, Bash, PowerShell).
- Familiarity with cloud networking concepts and Azure Virtual Networks (AWS/GCP a plus).
- Basic understanding of security frameworks such as Zero Trust, SASE, and SD-WAN (preferred).
- Strong analytical and troubleshooting mindset with attention to detail.
- A proactive learner with a continuous improvement mindset focused on efficiency.
- Excellent communication and collaboration skills, with the ability to work in a team-oriented environment.
Benefits
- Want to join a team that enjoys making secure connectivity simple for our customers?
- You’ll be among people who believe in: Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes.
- Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first.
- Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity.
- Working COLLABORATIVELY to build success – The power of the team will always make us faster and better.
Job title
Job type
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Degree requirement
Tech skills
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