Service Operations Manager at Otis conceptualizing maintenance systems and overseeing customer management. Leading service sales team and ensuring safety and quality processes.
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Onsite Core IT Operations Manager – Virtual Workstations for Simulation
Posted 5 minutes ago
About the role
- IT Operations Manager for Virtual Workstations at Airbus Helicopters. Oversee availability and performance of virtual workstations for simulation engineers.
Responsibilities
- Ensure and monitor the availability, robustness and performance of the ~140 Windows & Linux virtual workstations of P3NG and maintain the infrastructure in operational condition in line with OLA/SLAs
- Perform the support processes that include incident, problem, change, configuration, and event management
- Analyse error reports, diagnose issues and take corrective action in order to ensure continuity of operations, involving other technical teams and vendors as needed
- Coordinate the process of updating the different components of the platform including the Windows and Linux masters as well as the deployed simulation applications
- Identify and implement technologies and processes that improve the reliability, efficiency and availability of the platform
- Involve and communicate to all relevant stakeholders including end users, other teams in Digital, management as well as other Airbus divisions.
Requirements
- Minimum 3 years of experience in information technology or related fields with the deployment, operation and maintenance of complex technical environments
- Technical expertise: Virtualization (VDIs / Citrix), hardware infrastructure (servers, network switches etc), Windows administration, Linux administration (RHEL 7/8/9), ActiveDirectory, NIS domains, application deployment, network storage, network flows & firewall rules, ServiceNow
- Familiarity with technologies such as HPC and simulation tools (e.g. CFD/FEM) is a plus
- Knowledge around ITIL processes (incident, problem, change, service level management, etc)
- Good communication and stakeholder management skills, including user support and supplier coordination
- Fluent in English, with a collaborative spirit and strong customer orientation.
Benefits
- Attractive salary
- Agreements on success and profit sharing schemes
- Employee savings plan abounded by Airbus
- Employee stock purchase plan on a voluntary basis
- Extra days-off for special occasions
- Holiday transfer option
- A Staff council offering many social, cultural and sport activities and other services
- Complementary health insurance coverage (disability, invalidity, death)
- Health services center (depending on the site)
- Concierge services (depending on the site)
- Gym (depending on the site)
- Carpooling application (depending on the site)
- Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability
- Certifications
- Expert career path
- Accelerated development programmes
- National and international mobility
Job title
Job type
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Not specified
Degree requirement
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